Summary
Overview
Work History
Education
Skills
Traveling, Riding Bikes, Party, Interaction with People, Learning new skills
Timeline
Generic

Sajan Chaudhary

CS Associate
Ghaziabad,Uttar Pradesh

Summary

Seasoned Customer Associate with 2.5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Experienced Cs Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Associate

Amazon India
Noida
04.2020 - Current
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Followed-up with online price quotes via email and phone to answer questions and close sales.
  • Developed customer service processes to improve customer satisfaction.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Conducted customer service training sessions for new team members.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

SME (Special Module Expert)

Amazon India
Noida
09.2022 - 01.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Gained strong leadership skills by managing projects from start to finish.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained extensive knowledge in data entry, analysis and reporting.

Reporting Analyst

EXL SERVICES PVT LTD
Noida
09.2019 - 08.2020
  • Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
  • Continuously assessed current reporting techniques and developed improvements to boost accuracy.
  • Achieved [Number]% increase in compliance by facilitating compliance tracking and identifying root causes for non-compliance.
  • Researched accounts to reconcile inaccuracies and correct business processes.
  • Applied effective time management techniques to meet tight deadlines.
  • Paid attention to detail while completing assignments.

Education

Bachelor of Arts - History

S.G.N.D Khalsa College
New Delhi
05.2012 - 07.2018

Skills

    Inbound and outbound calling

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Traveling, Riding Bikes, Party, Interaction with People, Learning new skills

Travelling itself is a complete words I love traveling with my family, explore new place, know about places, cultures, diversity. Bike riding is passion love to go for long journeys and learns a lot from it. Party with friends, family is a part of life as it gives to relief and freshen up your mind and motivates you to go for a fresh start. Interaction with people is hobby which gives you confidence to learn something new from a different person and some time listening skills helps to get ideas to do your job well and there is no ages bars in interactions. 

Timeline

SME (Special Module Expert)

Amazon India
09.2022 - 01.2023

Customer Service Associate

Amazon India
04.2020 - Current

Reporting Analyst

EXL SERVICES PVT LTD
09.2019 - 08.2020

Bachelor of Arts - History

S.G.N.D Khalsa College
05.2012 - 07.2018
Sajan ChaudharyCS Associate