Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

Sajan Saini

Delhi

Summary

Dynamic and detail-oriented professional with over 6 years of experience in Technical Support, Sales, and Operations, with strong expertise in Data Analytics and MIS Reporting. Proven track record of building client relationships, driving sales growth, and creating efficient dashboards and automated reporting tools using Microsoft Excel.

Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Relationship Manager

MEI Medical Pvt. Ltd.
04.2024 - Current
  • Manage relationships with hospitals, clinics, and diagnostic centers to promote and sell medical equipment.
  • Act as the primary contact for key clients, ensuring satisfaction and trust.
  • Recommend tailored medical solutions and collaborate with sales and technical teams.
  • Track competitor activity and market trends for strategy planning.
  • Prepare proposals and achieve monthly sales targets.

Sr. Associate - Service and Operations

AVA Systems Pvt. Ltd.
04.2022 - 04.2024
  • Maintained daily sales records and conducted performance analysis using Excel.
  • Managed reporting lifecycle - requirements, testing, issue tracking.
  • Drove B2B and B2C sales for safety and surgical equipment.
  • Provided actionable insights through MIS and analytics reporting.
  • Designed dashboards and visual reports for business leaders.

Sr. Associate

Amazon Development Centre
07.2020 - 04.2022
  • Handled chat and email support for Amazon Fresh operations.
  • Assisted flex drivers with order tracking and live support.
  • Generated Excel reports for customer issues and fulfillment metrics.

Sr. Associate - Customer Satisfaction

Concentrix Daksh India Pvt. Ltd.
07.2016 - 08.2018
  • Provided L2 technical voice support for Apple (iOS) products.
  • Resolved complex technical issues for Indian customer base.
  • Worked closely with leads on support strategy enhancements.

Education

Bachelor of Arts -

Kalinga University
07.2012 - 07.2016

Skills

  • MIS Reporting & Dashboard Design
  • Advanced Excel
  • Customer engagement strategies
  • Integrated sales strategy development
  • Data Analysis & Business Insights
  • Workflow optimization techniques

Relationship building

Relationship management

Certification

Advanced Excel (Basic to Advanced), 07/01/21

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Timeline

Relationship Manager

MEI Medical Pvt. Ltd.
04.2024 - Current

Sr. Associate - Service and Operations

AVA Systems Pvt. Ltd.
04.2022 - 04.2024

Sr. Associate

Amazon Development Centre
07.2020 - 04.2022

Sr. Associate - Customer Satisfaction

Concentrix Daksh India Pvt. Ltd.
07.2016 - 08.2018

Bachelor of Arts -

Kalinga University
07.2012 - 07.2016

Similar Profiles

CREATE PROFILE
Sajan Saini