Sajeed Shaik Abdul
Kurnool
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
5
5
years of professional experience
Work History
Quality Specialist
Amazon development centre India pvt ltd
04.2022 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Calculated latitudes, longitudes, angles and areas used for mapmaking.
- Generated topographic maps highlighting diverse regions.
- Analyzed quality and performance data to support operational decision-making
- Fixed identified issues to improve workflows
Phone Banking Officer
ICICI BANKPRIVATE LTD
11.2019 - 08.2020
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Handled over more than 100 plus incoming telephone calls, emails and chat requests
Computer Support Engineer
netconnect
08.2018 - 09.2019
- Solve customer issues and increase satisfaction.
- Collaborated with vendors to locate replacement components and resolve problems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Achieved targets within the dead line
Education
B.com Computers - Computational Science
Sri Krishnadevaraya University
Ananthapur12.2017
Skills
- Critical Thinking
- Quality Deliverables
- Group Activities
- Creative Solutions
- Ms Excel
- Ms Word
Timeline
Quality Specialist
Amazon development centre India pvt ltd
04.2022 - Current
Phone Banking Officer
ICICI BANKPRIVATE LTD
11.2019 - 08.2020
Computer Support Engineer
netconnect
08.2018 - 09.2019
B.com Computers - Computational Science
Sri Krishnadevaraya University
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