Sajeed Ahmed Shaik

• Project - NextGen Healthcare
• NextGen Healthcare offers EHR and Practice Management solutions that help ambulatory care providers
• Implementations Engineer play an important role in ensuring practices are successfully upgraded to the most current version of NextGen's EHR & PM
• Demonstrated ability to plan, deconflict and manage implementation activities for projects with the Client and Project Manager
• Participated in the examination of the feasibility of projects during the project preparation phase
• Professionally supervises the forecast time required for upgrade, creates schedule for implementation, develops the implementation strategy
• Checks the level of technical content
• Performed the Upgrade activities in the test environment to assess and analyze the technical risks of the implementation, finds solutions to the arising problems in individual cases, prepares documents for decision or makes a decision
• On the basis of analysis made in the test upgrade, performed production environment upgrades
• Successfully completed 50+ Production upgrades ensuring a smooth transition to Support Services and Customer Success teams.

Provided technical assistance to global customers of Dell Technologies, diagnosing and resolving hardware and software issues in Dell devices (Notebooks and Desktops).
- Collaborated with cross-functional teams to ensure prompt and effective solutions.
- Maintained high customer satisfaction through clear communication and problem resolution.