D. I. SAJEEV
Terelj Hotel & Spa
Summary
Proactive and meticulous Food and Beverage Manager with over 17 years of experience in Hotel industry. Proficiency in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Key Strengths: Outstanding guest/employee relations and communication skills. Pro-active, positive and an outgoing attitude and personality willing to go the extra mile. Ability to use all senses to ensure food quality standards are met Proficient in time management; the ability to organize and manage multiple priorities. Strong leadership skills with ability to coach, mentor, train and develop staff Highly responsible & reliable.
Professional Goals: To gain a broad and in-depth managerial skills within the hotel industry. To develop personal growth by improving strong and interpersonal communication skills and to also gain exposure of working in a multi-cultural environment. To see myself in a Director of Food and Beverage position within Two Years.
Overview
18
18
years of professional experience
Work History
Food and Beverage Manager
Terelj Hotels
01.2022 - Current
- Achievement of budgeted food sales, beverage sales, labor costs and profitability
- Completion of Customer Follow-up calls on timely basis
- Participation and input towards F&B Marketing activities
- Handle all Food & Beverage inquiries and ensure timely follow up on the same business day
- To co-ordinate with all large groups meeting/banquet planners their specific group requirements with the services & facilities offered
- This includes proposals, contracts, estimated and actual function statements
- With banquet or conferences, Chef is to be included in food related discussions
- Assure the ordering and purchasing of beverages and goods for the F&B dept
- And vending
- Responsible for staff training and development
- Communicates effectively with customers (internal & external) managers and supervisors
- Provide value-added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- To compute and control the cost of employees meals A&G, A&P, Complimentary Food & Beverage expenses
- To make the inventory report, variance report, Cost report, local purchase report, reconciliation of Food & Beverage statements, dishes sales report, F&B cover report, etc., as required
- To present new ideas for cost reduction based on experience and technical skills to MD and GM for approval and proceedings
- Listen and records customer complaints
- Handles customers complaints and queries promptly
- Ensures that all customer's requests, requirements and complaints are attended promptly and handled in proper manner
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass
- Resolved customer complaints involving food or beverage quality and service
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution
Assistant Food & Beverage Manager
Atmosphere Kanifushi Maldives
05.2018 - 01.2020
- Oversaw Food and Beverage Department including multiple outlets, such as fine dining, in-room dining, bars, Private events and all VIP movements
- Responsible for managing 60+ employees and assisting in recruiting, interviewing, hiring, and training associates
- Participated in staff meetings and evaluated performance of employees in designated areas and provided regular appraisals for improvement
- Helped to increase Guest Satisfaction Survey score in Trip Advisor
- Demonstrated ability to increase In-Villa Dining and Exotic Beverage sales and build rapport with clientele; recognized for ability to communicate to hotel colleagues and guests in professional and timely manner
- Lead daily and monthly departmental meetings with staff of all outlets
- Honored with Manager of Month award for continual display of outstanding customer service
- Oversaw services provided to high-profile guests, including celebrities, foreign dignitaries, and government officials
- Promptly and appropriately responded to guest complaints to exceed guest expectations, while protecting hotel assets and revenue
- Attending the Profit and Loss meeting every month and preparing the monthly Food and Beverage P&L statement
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
- Developed ongoing training initiative to improve beverage knowledge of serving employees
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Maintained highest standards for beverage quality and service
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
Restaurant Manager/ Departmental Trainer
Atmosphere Kanifushi
06.2016 - 05.2018
- Check restaurant on daily basis to ensure cleanliness, high quality food and food presentation
- Resolving customer complaints about food quality or service
- Discuss with Weekly requisition with purchasing department
- Preparing documents and maintain adherence to departmental standards
- Maintains proper records of sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference
- Coordinates with kitchen on daily or monthly specials and promotions
- Informing frequent suggestions to management in reference to restaurant general operation and F&B promotion
- Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily
- Provide feedback and appraisals as necessary
- Ensure optimal level of service, quality, and hospitality are provided to guest
- Assist in maintaining all Micros programming for food and beverage outlets
- Maintain regular attendance in compliance with hotel Standards, as required by scheduling, which will vary according to needs of hotel.
Food and Beverage Supervisor
Atmosphere Kanifushi Maldives
05.2014 - 06.2016
- Coordinate the special functions with the Outlet Manager or Food & Beverage Manager
- Assists Food & Beverage Manager in performing and maintaining food and beverage inventory
- Work closely with manager to identify and resolve performance issues/opportunities of team members as they arise
- Assisting Restaurant Manager with training and developing team
- Oversee and assist in maintaining clean work station (including floors, work areas, equipment, walls, refrigerators and bar areas)
- Supervises Food and Beverage team to include efficient staffing, team member development and training, performance management and policy enforcement
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
F&B Coordinator/F&B Supervisor
Filitheyo Island Resort
06.2011 - 03.2014
- Attending in daily Morning briefings and monthly communication meetings to discuss various aspects of food service and preparation
- Communicates food and beverage matters between bar staff and the F&B Manager
- Briefs personnel on preparations, service and content of menu items
- Ensures adequate of supplies, materials, and requisition for general supplies
- Ensures employees properly carry out side duties
- Monitors and supervises service in the restaurant
- Attends to guest complaints, requests or inquiries regarding food and services
- Attends all training sessions as scheduled
- Ensures grooming and general appearance of associates conform to the hotel standards
- Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, management of the hotel and employees
- Discuss with Weekly requisition with purchasing department
- Every Thursday Inspect Food & Beverage product preparation in all outlets, kitchen and restaurant.
Bartender
Filitheyo Island Resort
06.2007 - 05.2011
- Helped management plan and serve bar menu exceeding customer expectations
- Completed requisitions to maintain required stock par levels
- Developed creative bar menus and drink recipes by researching emerging industry trends
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Tracked bar stock levels and promptly replenished low materials to prevent shortages
- Crafted special drink and cocktail menu items for seasonal offerings
- Maintained impeccably clean, attractive and well-stocked bar area
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Assisted with inventorying beverage stock and bar supplies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
F&B Associate
Medhufushi Island Resort
11.2004 - 06.2007
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Helped office staff prepare reports and presentations for internal or client-related use
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Compiled information from files and research to satisfy information requests.
Education
Diploma in Hospitality Management -
Capital University, Jharkhand
Certified Guest Service Professional (CGSP) -
American Hotel & Lodging Educational Institute
Diploma in Hospitality Management -
Alison Academic Transcript
Diploma in Bar Management -
Indian Institute of Bartending (IIBT), Chennai
American Hotel & Lodging Educational Institute -
Certified Guest Service Professional (CGSP)
Skills
- Food and Beverage Management
- Guest Satisfaction
- P&L Responsibility
- Profit and Loss Control
- Operational Efficiency
- Revenue Growth
- POS Terminal Operation
- Supply Ordering and Management
- Manage Promotions
- Guest Interaction
- Teamwork and Collaboration
- Customer Loyalty
Languages
English
Intermediate (B1)
Hindi
Intermediate (B1)
Malayalam
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Food and Beverage Manager
Terelj Hotels
01.2022 - Current
Assistant Food & Beverage Manager
Atmosphere Kanifushi Maldives
05.2018 - 01.2020
Restaurant Manager/ Departmental Trainer
Atmosphere Kanifushi
06.2016 - 05.2018
Food and Beverage Supervisor
Atmosphere Kanifushi Maldives
05.2014 - 06.2016
F&B Coordinator/F&B Supervisor
Filitheyo Island Resort
06.2011 - 03.2014
Bartender
Filitheyo Island Resort
06.2007 - 05.2011
F&B Associate
Medhufushi Island Resort
11.2004 - 06.2007
Diploma in Hospitality Management -
Capital University, Jharkhand
Certified Guest Service Professional (CGSP) -
American Hotel & Lodging Educational Institute
Diploma in Hospitality Management -
Alison Academic Transcript
Diploma in Bar Management -
Indian Institute of Bartending (IIBT), Chennai
American Hotel & Lodging Educational Institute -
Certified Guest Service Professional (CGSP)
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