Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
D. I. SAJEEV

D. I. SAJEEV

Ulaanbaatar

Summary

Food and Beverage professional with extensive experience at Terelj Hotel & Spa, specializing in profit and loss management and operational efficiency. Achievements include significant improvements in guest satisfaction through strategic marketing initiatives and strong team leadership, resulting in increased revenue. Proven ability to enhance processes and foster employee growth. Experienced Deputy Director skilled in collaboration with executives and local managers to boost productivity and customer satisfaction, utilizing KPI analysis to guide business strategies and account management.

Overview

21
21
years of professional experience

Work History

Deputy Director of Food and Beverage

Terelj Hotel & Spa
Ulaanbaatar
05.2023 - Current
  • Spearhead the execution of efficient payroll, reports, forecasts, inventory management, and budgeting for Food and Beverage Operations.
  • Ensure quality control across all food and beverage offerings to maintain exceptional standards.
  • Develop and implement impactful F&B Sales/Marketing Programs to drive revenue growth.
  • Evaluate departmental team performance and provide actionable, constructive feedback to enhance employee development.
  • Prepare and manage annual budgets with a commitment to fiscal responsibility.
  • Lead and motivate all Food & Beverage departments to meet and exceed financial and operational targets.
  • Conduct weekly reviews of catering reports, presenting summarized results to the General Manager.
  • Achieve Food and Beverage sales goals by executing strategic marketing initiatives while controlling costs effectively.
  • Directly oversee employee development initiatives to foster a high-performing team.
  • Assist the General Manager and assume charge responsibility in their absence, ensuring seamless operational continuity.
  • Manage daily operations within the department, maintaining excellence in service and performance.

Food and Beverage Manager

Atmosphere Kanifushi
01.2022 - 04.2023
  • Manage all Food & Beverage inquiries, ensuring prompt follow-up on the same business day to enhance customer satisfaction.
  • Coordinate with large groups and banquet planners to cater to specific event requirements, facilitating seamless service and exceptional experiences.
  • Collaborate with the Chef on food-related discussions for banquets and conferences to ensure culinary excellence.
  • Oversee the purchasing and ordering of beverages and goods, optimizing inventory for the F&B department.
  • Communicate effectively with internal and external stakeholders, fostering strong relationships with managers and supervisors.
  • Deliver value-added customer service by exceeding expectations and addressing needs promptly.
  • Analyze and manage costs associated with employee meals and complimentary F&B expenses, ensuring financial efficiency.
  • Prepare comprehensive reports including inventory, variance, and cost assessments to drive informed decision-making.
  • Propose innovative cost reduction strategies to the MD and GM, leveraging experience and technical skills.
  • Address all customer requests and complaints promptly, ensuring high standards of service.
  • Curate a robust wine list aligned with current trends, enhancing program credibility and improving profitability.
  • Ensure staff compliance with food and drink safety regulations, implementing remedial training as necessary.
  • Align beverage purchasing and distribution with corporate efficiency and profitability goals to drive revenue growth.

Assistant Food & Beverage Manager

Atmosphere Kanifushi
05.2018 - 01.2020
  • Oversaw Food and Beverage Department including multiple outlets, such as fine dining, in-room dining, bars, Private events and all VIP movements.
  • Responsible for managing 60+ employees and assisting in recruiting, interviewing, hiring, and training associates.
  • Participated in staff meetings and evaluated performance of employees in designated areas and provided regular appraisals for improvement.
  • Helped to increase Guest Satisfaction Survey score in Trip Advisor.
  • Demonstrated ability to increase In-Villa Dining and Exotic Beverage sales and build rapport with clientele; recognized for ability to communicate to hotel colleagues and guests in professional and timely manner.
  • Honored with Manager of Month award for continual display of outstanding customer service.
  • Oversaw services provided to high-profile guests, including celebrities, foreign dignitaries, and government officials.
  • Promptly and appropriately responded to guest complaints to exceed guest expectations, while protecting hotel assets and revenue.
  • Attending the Profit and Loss meeting every month and preparing the monthly Food and Beverage P&L statement.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Maintained highest standards for beverage quality and service.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Oversaw 60+ staff in diverse F&B outlets, enhancing team performance and service.

Food and Beverage Supervisor

Filitheyo Island Resort
06.2016 - 04.2018
  • Conduct daily inspections to uphold cleanliness, food quality, and presentation standards.
  • Address and resolve customer complaints regarding food quality and service effectively.
  • Maintain comprehensive records of sales, guest feedback, and operational concerns in designated logbooks.
  • Provide insightful recommendations to management on restaurant operations and food & beverage promotions.
  • Assist in optimizing Micros programming for food and beverage services.
  • Ensure consistent attendance in accordance with hotel standards, adapting to varied scheduling needs.

Restaurant Manager/Departmental Trainer

Atmosphere Kanifushi
05.2014 - 05.2016
  • Orchestrated exceptional special events in collaboration with Outlet and Food & Beverage Managers, creating memorable experiences for guests.
  • Managed food and beverage inventory, driving efficiency and reducing waste.
  • Collaborated with management to identify performance enhancements and leverage team growth opportunities.
  • Supported the Restaurant Manager in training and developing a high-performing team.
  • Ensured cleanliness and organization of workstations while upholding health and safety standards.
  • Supervised and empowered the Food and Beverage team through effective staffing, performance management, and policy enforcement.
  • Facilitated seamless kitchen and front-of-house coordination to enhance service quality.
  • Strategically planned operations to align customer needs with cost control and maximize service excellence.

Food and Beverage Supervisor

Atmosphere Kanifushi
06.2011 - 04.2014
  • Conduct daily morning briefings and monthly meetings to align food service operations and enhance team communication.
  • Serve as a pivotal link, communicating vital food and beverage matters between bar staff and the F&B Manager.
  • Brief staff on menu preparations, service techniques, and item details to ensure exceptional guest experiences.
  • Manage inventory by ensuring the adequacy of supplies, materials, and requisitions for general operations.
  • Oversee staff adherence to side duties, ensuring a high standard of operational efficiency.
  • Monitor and supervise service quality in the restaurant, delivering consistently exceptional dining experiences.
  • Resolve guest complaints and inquiries promptly, ensuring satisfaction with food and services.
  • Participate in scheduled training sessions to enhance skills and keep abreast of industry standards.
  • Uphold grooming and appearance standards for associates, reflecting the hotel's commitment to excellence.
  • Foster effective employee relations while maintaining professionalism, ethics, and a positive attitude towards all stakeholders.
  • Collaborate with the purchasing department on weekly requisitions to optimize supply management.
  • Conduct thorough inspections of food and beverage preparation across all outlets every Thursday, ensuring compliance with quality standards.

Bartender

Medhufushi Island Resort
06.2007 - 03.2014
  • Exceeded customer expectations by expertly crafting and serving an innovative bar menu, driving customer satisfaction.

F&B Associate

11.2004 - 05.2007
  • Boosted operational efficiency through innovative filing systems and meticulous record management.
  • Developed impactful reports and presentations, enhancing client and stakeholder engagement.
  • Cultivated a professional, inviting atmosphere by maintaining a pristine and organized front office.
  • Ensured timely and accurate information fulfillment by efficiently compiling data from diverse sources.

Education

Diploma - Hotel Management

CAPITAL UNIVERSITY
JHARKHAND

Diploma - Bar Management

AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE

Diploma - Hospitality Management

INDIAN INSTITUTE OF BARTENDING (IIBT)
CHENNAI

Certificate - HACCP

ALISON ACADEMIC TRANSCRIPT

Certificate - Guest Service Professional

ALISON ACADEMIC TRANSCRIPT

Skills

  • FOOD AND BEVERAGE MANAGEMENT
  • PROFIT AND LOSS CONTROL
  • INVENTORY MANAGEMENT
  • OPERATIONAL EFFICIENCY
  • PROCESS IMPROVEMENT
  • PROBLEM RESOLUTION
  • GUEST SATISFACTION
  • P&L RESPONSIBILITY

Languages

  • English
  • Malayalam
  • Tamil
  • Hindi

Timeline

Deputy Director of Food and Beverage

Terelj Hotel & Spa
05.2023 - Current

Food and Beverage Manager

Atmosphere Kanifushi
01.2022 - 04.2023

Assistant Food & Beverage Manager

Atmosphere Kanifushi
05.2018 - 01.2020

Food and Beverage Supervisor

Filitheyo Island Resort
06.2016 - 04.2018

Restaurant Manager/Departmental Trainer

Atmosphere Kanifushi
05.2014 - 05.2016

Food and Beverage Supervisor

Atmosphere Kanifushi
06.2011 - 04.2014

Bartender

Medhufushi Island Resort
06.2007 - 03.2014

F&B Associate

11.2004 - 05.2007

Diploma - Hotel Management

CAPITAL UNIVERSITY

Diploma - Bar Management

AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE

Diploma - Hospitality Management

INDIAN INSTITUTE OF BARTENDING (IIBT)

Certificate - HACCP

ALISON ACADEMIC TRANSCRIPT

Certificate - Guest Service Professional

ALISON ACADEMIC TRANSCRIPT

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D. I. SAJEEV