Summary
Overview
Work History
Education
Skills
Projects
Work Availability
Work Preference
Interests
Languages
Quote
Timeline
Generic
SAJI CHANDRAN

SAJI CHANDRAN

Kerala

Summary

Effective and motivated team management lead with a proven track record of monitoring progress to ensure goal attainment. Adept in developing and implementing strategic and measurable steps to achieve desired operational outcomes.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

19
19
years of professional experience

Work History

Manager of Operations

Fresh & Fetch Pvt Ltd
04.2024 - Current
  • oversees all aspects of the fish and seafood department within a retail setting. This includes purchasing, managing staff, pricing, quality control, and ensuring excellent customer service.
  • Selecting and sourcing high-quality fish and seafood from suppliers, ensuring consistent quality and freshness.
  • Setting competitive prices that align with market trends and profit margins.
  • Providing excellent customer service, addressing customer inquiries and concerns, and ensuring a positive shopping experience.
  • Maintaining strict quality standards, including proper handling and storage of fish and seafood.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Monitoring sales performance and working towards achieving set targets.

Operations Team Manager

Techanise Solutions
01.2020 - 03.2024
  • Overseeing and managing the team and handling clients for various projects
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Ensuring that every member of my team works to their fullest potential and delivers their assigned tasks with the highest proficiency
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Coordinate and schedule meetings and conferences with internal and external stakeholders
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Act as a liaison between the team and upper management to ensure a timely task completion
  • Strong leadership skills that involves strong communication, easy approachability, excellent problem solving and positive thinking
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Subject Matter Expert

Sutherland Global Services
01.2006 - 01.2019
  • Company Overview: Experienced SME with over 10 + years of experience in BPO Industry
  • Worked with customers to understand requirements and provide technical assistance
  • Supervised 1st & 2nd level support team in providing excellent customer service to callers requiring assistance for technical and security issues
  • Created staff schedules, approved requested time off, and updated reports.
  • Conducted new-hire training regularly
  • Experienced SME with over 10 + years of experience in BPO Industry

Education

Bachelor's Degree - computer science

College of Engineering Munnar

Skills

  • Analytical thinking

  • Time management

  • Problem-solving

  • Staff recruitment

  • Customer service

  • Business process optimization

  • Inventory management

  • Decision-making

  • Quality assurance

  • Performance monitoring

  • Project management

  • Staff development

Projects

Fresh & Fetch e-commerce mobile App and website, Team Management Lead

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancement

Interests

Travel

Driving

Languages

English
Upper intermediate (B2)

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Manager of Operations

Fresh & Fetch Pvt Ltd
04.2024 - Current

Operations Team Manager

Techanise Solutions
01.2020 - 03.2024

Subject Matter Expert

Sutherland Global Services
01.2006 - 01.2019

Bachelor's Degree - computer science

College of Engineering Munnar

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SAJI CHANDRAN