Saji Joseph

• Lead and manage global engineering teams responsible for developing data driven models, applications and valuable insights for managing Product lifecycle, Sales & Support enablement.
• Spearhead AI and ML initiatives to drive innovation in storage optimization, predictive analytics, and AIOps. Have build an end-to-end system for memory and disk failure prediction of NetApp storage arrays and automation of parts replacement process.
• Collaborate with cross-functional teams to design, implement, and deploy scalable infrastructure solutions across various global markets.
• Foster a culture of continuous improvement and mentorship within the engineering teams, ensuring alignment with business objectives and technological advancements.
• Manage the Data and API platform for NetApp Active IQ infrastructure that deals with several petabytes of telemetry data.
• Deep Analytics for actionable insights on workload performance and system anomalies.
• Big Data pipeline & Platforms for ML using Hybrid Cloud Architecture.
• Techniques and systems for data privacy and protection.

As a Senior Engineering Leader in the Cloud Infrastructure Group of NetApp, I managed multiple projects and a global team of managers, principle architects, senior application developers, data science engineers and new college graduates. I have led digital transformation of NetApp's 'Active IQ' Cloud Services Platform : A unified platform for Predictive Analytics, Actionable intelligence and Performance Sizing for the entire portfolio of NetApp products.

• Machine Learning models that provide predictions and actionable intelligence to customers.
• Modernized user interface by applying most advanced of UX and UI practices.
• Advanced application architecture backed by real time data processing engines.
• Big data pipeline and Data Lake based on Apache Kafka, SPARK and Hadoop.

Qualified NetApp Storage array products with other third party data center components, application and databases.

Built productivity and data migration tools

Worked with the EMC powerpath software team as a software quality engineer focused on Unix and Linux platforms

• Delivered technical presentations matching audience level of expertise to explain products and services to customers.
• Created product training plans centered on customer success and satisfaction.
• Wrote and updated RFPs and technical contracts
• Assisted customers in troubleshooting product issues and provided timely technical support.

Technical escalation engineer responsible for resolution of level-3 escalations.

Role demanded in-depth problem-solving and deep technical expertise to diagnose, analyze, and resolve critical system issues that cannot be addressed by L1 or L2 support teams.

• Analyzing both application-level and kernel-level logs and dumps to resolve intricate hardware or software integration issues.
• Resolving driver, firmware, or hardware issues that can cause system failures.