Sajid Arab

• Training Program Development: I have consistently delivered dynamic and engaging training sessions that captivate participants attention and ensure effective knowledge transfer.
• Learning Assessment: I consistently monitor and assess participant's progress, utilizing evaluations and assessments to gauge the effectiveness of the training program.
• TNA-TNI's: By analyzing results, I've refined training strategies and content to optimize learning outcomes and continuously improve the training program.
• Professional Development: Committed to staying at the forefront of industry trends and best practices, I proactively engage in ongoing professional development.
• Subject Matter Expertise: My in-depth understanding of the subject matter enables me to convey complex concepts with clarity and authority.
• Feedback Incorporation: I actively seek feedback from participants and stakeholders, using constructive inputs to refine training approaches and content.
• Training Reporting: I meticulously gather relevant training data, including participant attendance, engagement metrics, and assessment results.
• Learning Culture Promotions: Seamlessly integrate real-world examples and case studies to contextualize learning and enhance practical application.

• Identifying and evaluated opportunities improving the process and customer experience
• Analyzing customer needs and made arrangements adhering to company policies
• Handing customer interactions
• Audit cases of voice and non-voice and provide feedback to operations department
• Identifying major errors in terms of frequency and impact and cascading the findings to operations along with RCA and solutions
• Providing coaching to individuals to reduce the recurrence of errors to mitigate business and customer impact
• Create and present weekly and monthly reports to stakeholders
• Overcame clients objections/rejections to company products and convinced them.

• Shared best practices and knowledge with colleagues and teams to provide best customer service
• Ensured appropriate collection procedure and maintain the customer service focus
• Followed up ensuring relevant actions were taken on clients complaints
• Managed records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications

Customer Service Representative.

• Worked in international voice process
• Took calls of customers and dealing on an emails
• Helped customers with their travel bookings
• Handled customer's complaints and ensure to provide best customer service
• Dealt with customer with their pre departure, In-resort and post departure query.