Sajid Hasmi
Mumbai
Summary
Dynamic sales professional with a proven track record at Tanishq, excelling in customer relationship management and market research. Adept at leveraging point-of-sale systems to enhance sales performance and build lasting client relationships. Recognized for driving significant sales growth through strategic planning and exceptional service delivery.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
Work History
Junior Sales Officer
Malabar gold and diamond
Mumbai
06.2024 - Current
- Assisted customers in selecting jewelry and understanding product features.
- Managed inventory levels and organized merchandise displays effectively.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Processed transactions accurately using point-of-sale systems for smooth operations.
- Engaged with clients through personalized service to build lasting relationships.
- Participated in training sessions to improve sales techniques and product knowledge.
- Conducted market research to identify potential business opportunities.
- Provided technical advice about products or services being sold.
- Generated leads by researching target markets and developing strategies for gaining new clients.
Jr sales officer
Tanishq (Andheri sv rd
Mumbai
07.2023 - 06.2024
- Assisted customers in selecting jewelry and understanding product features.
- Developed and maintained strong relationships with clients to enhance loyalty.
- Processed sales transactions accurately using the point-of-sale system.
- Collaborated with team members to maintain an organized and appealing display.
- Conducted market research to identify customer preferences and trends.
- Participated in training sessions to improve product knowledge and sales techniques.
- Supported promotional events by coordinating setups and engaging with attendees.
- Provided customer service by responding to inquiries and resolving complaints.
- Conducted market research to identify potential business opportunities.
- Ensured compliance with all applicable laws when selling products or services.
- Assisted in preparing monthly reports outlining sales activity and performance metrics.
- Maintained accurate records of sales activities, customer interactions, and other related data.
- Tracked sales performance against established targets and objectives.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Telemarketing Sales Representative
Just dial
Mumbai
03.2023 - 05.2023
- Conducted outbound calls to generate leads and promote services effectively.
- Utilized CRM software to manage customer interactions and track sales progress.
- Assisted customers in understanding service offerings and addressing inquiries promptly.
- Maintained accurate records of customer interactions for future reference.
- Engaged with potential clients to build rapport and establish trust in services.
- Provided feedback on customer needs to improve service delivery processes.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Conducted outbound calls to potential customers in order to generate sales leads.
- Built relationships with clients through effective communication and customer service.
- Provided product information, pricing details and special offers to interested customers.
- Followed up on inquiries from potential customers in a timely manner.
- Received incoming calls from customers inquiring about products or services.
- Educated potential customers on features, benefits, advantages and disadvantages of products being offered.
- Reached out to multiple potential accounts each month.
Field Sales Supervisor
Mondlez international
Mumbai
12.2022 - 02.2023
- Supervised field sales team to ensure effective product distribution.
- Trained new sales representatives on company policies and best practices.
- Coordinated promotional events to enhance product visibility in the market.
- Conducted regular field visits to assess team performance and provide feedback.
- Collaborated with marketing teams to align sales initiatives with campaigns.
- Provided ongoing coaching and support to field staff members as needed.
- Collaborated with other departments to ensure consistent messaging across all channels.
- Developed comprehensive training programs for new hires in order to ensure success in the field.
- Performed market research to determine potential customers and target markets.
- Identified opportunities for growth within existing accounts by exploring additional product offerings.
- Analyzed data from customer surveys to identify areas of improvement for the sales team.
Service Delivery Partner, HR Operations
creativity at the best technolog (can't)
Mumbai
04.2022 - 12.2022
- Managed service delivery processes for HR operations across multiple departments.
- Coordinated onboarding and training programs for new employees and team members.
- Streamlined communication between HR teams and operational staff for efficiency.
- Developed and maintained documentation for HR procedures and workflows.
- Supported performance management processes through feedback collection and analysis.
- Organized regular meetings to discuss service delivery improvements with stakeholders.
- Monitored the progress of projects undertaken by Service Delivery Partners while ensuring they are completed within specified timelines.
- Generated monthly performance reviews for each Service Delivery Partner by compiling individual contributions and achievements.
- Collaborated with senior leadership team on strategic planning initiatives related to service delivery partner engagement and retention strategies.
- Ensured timely resolution of queries from external customers regarding HR operational matters.
- Developed an effective communication plan between different departments and teams involved in delivering services through Service Delivery Partners.
- Maintained up-to-date knowledge about applicable employment laws, regulations and best practices in order to provide accurate advice and guidance to team members and managers.
- Managed employee records including leaves, attendance tracking, payroll processing, benefits management.
- Analyzed statistical data related to recruitment activities and generated reports accordingly.
Education
Vidiyandhi Jr College of Science
Mumbai Skills
- Customer relationship management
- Inventory management
- Point-of-sale systems
- Market research
- Sales reporting
Languages
English
First Language
English
Elementary (A2)
A2
Hindi
Intermediate (B1)
B1
Urdu
Intermediate (B1)
B1
Timeline
Junior Sales Officer
Malabar gold and diamond
06.2024 - Current
Jr sales officer
Tanishq (Andheri sv rd
07.2023 - 06.2024
Telemarketing Sales Representative
Just dial
03.2023 - 05.2023
Field Sales Supervisor
Mondlez international
12.2022 - 02.2023
Service Delivery Partner, HR Operations
creativity at the best technolog (can't)
04.2022 - 12.2022
Vidiyandhi Jr College of Science