Hi, I’m
Sajid Hossain
Summary
Customer Support Specialist with almost 2 years of experience in international BPO through calls and emails. Skilled in CRM platforms such as Salesforce, with strong communication, troubleshooting, and problem-solving abilities
Overview
1
year of professional experience
Work History
Accenture (Payroll : Trigent Software)
Customer Service Representative
11.2023 - Current
Job overview
- Provided exceptional customer service via phone, email, and chat, consistently maintaining a CSAT score of 90% or higher.
- Resolved customer inquiries, complaints, and technical issues within defined SLAs, contributing to improved first-call resolution rates.
- Accurately documented customer interactions and case details using CRM tools such as Salesforce, SAP CRM, or Zendesk.
- Followed standard operating procedures and call scripts to ensure compliance with company policies and client expectations.
- Escalated unresolved or complex issues to Tier 2 support or relevant departments, ensuring timely and effective resolution.
- Assisted in onboarding and mentoring new support team members, contributing to team performance and service quality.
- Handled 50+ customer interactions per day in a high-volume environment, demonstrating efficiency and attention to detail.
- Identified recurring issues and provided feedback to improve knowledge base articles and internal documentation.
Education
University of Calcutta
Bachelor of Science from Computer Science
Skills
- Customer Relationship Management (CRM)
- Communication (Verbal & Written)
- Problem Solving
- Call Handling
- Technical Troubleshooting
- Email & Chat Support
- Conflict Resolution
- Time Management
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Accenture (Payroll : Trigent Software)
11.2023 - Current
University of Calcutta
Bachelor of Science from Computer Science
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