Sajid Mulla
Operations/Sales
Kharghar
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
26
26
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Operations Manager
Parkwood Exotica Resort
11.2025 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Sales Manager
Manas Lifestyle Resort
03.2025 - 10.2025
- Led a high-performing sales team in Mumbai, achieving a 20% increase in annual revenue through targeted sales strategies and client relationship management.
- Developed and implemented strategic sales plans tailored to the Indian market, resulting in the acquisition of key corporate accounts.
- Managed end-to-end sales operations, including pipeline development, contract negotiation, and closing deals to exceed sales targets consistently.
- Collaborated with marketing to design and execute localized promotional campaigns, increasing brand awareness and driving customer engagement.
- Monitored competitor activities and market trends in Mumbai to adapt sales tactics and maintain a competitive edge.
- Conducted regular sales training workshops to improve team skills, product knowledge, and customer engagement techniques.
- Coordinated cross-functional teams including marketing and product development to align sales objectives with company goals.
Front Office Manager
Aalia Hotel & Suites
05.2022 - 01.2025
- Overall responsibility for supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction.
- Provide guidance and direction to all associates to ensure adherence to policies, standards, procedures and regulations.
- Perform all front office functions quickly and efficiently and function as a technical department resource.
- Provide training to new hires.
- Assist Department Heads to ensure smooth, efficient operations.
- Led front office team to achieve a 15% improvement in guest satisfaction scores through enhanced service protocols and staff training.
Front Office Manager
Okean De Goa
12.2021 - 04.2022
- Supervised and motivated a team of 15 front office staff, maintaining high levels of morale and productivity in a fast-paced hotel environment.
- Implemented new front desk procedures that reduced guest wait times by 20%, enhancing overall guest experience.
- Managed daily operations of the front office to ensure compliance with hotel standards and local regulations.
- Developed and delivered continuous training programs for front office employees to improve service quality and operational efficiency.
- Handled guest complaints and resolved issues promptly, maintaining a positive reputation for the hotel in the competitive Mumbai market.
- Collaborated with housekeeping and maintenance departments to coordinate room availability and readiness, improving check-in efficiency and guest satisfaction.
Sales Manager
Al Naml Group (Group of Hotels)
09.2018 - 05.2020
- Spearheaded extensive sales communications via calls to surpass sales objectives across Saudi Arabia and Bahrain.
- Instrumental in corporate management, propelling channel sales and business development for group hotels.
- Amplified hotel business and market share adhering to brand standards through successful B2B deal closures with associations and conventions.
- Managed and optimized online channels to boost hotel visibility and revenue generation.
- Developed and executed strategic sales plans specific to the Indian market, securing key corporate accounts and expanding market presence.
- Collaborated with marketing teams to design and implement localized promotional campaigns that increased brand awareness and customer engagement.
Sales Manager
Premier Hotel
09.2016 - 09.2018
- Spearheaded comprehensive tele-sales campaigns across Saudi Arabia and Bahrain, achieving and surpassing sales objectives and corporate benchmarks.
- Drove new business development by strategically identifying and securing lucrative new accounts.
- Successfully negotiated and closed pivotal sales deals, significantly boosting the hotel's revenue and profitability.
Sales Manager
Hayyan Travel
12.2014 - 08.2016
- Spearheaded telephonic sales initiatives across Saudi Arabia and Bahrain, achieving key sales targets and advancing organizational objectives.
- Conducted comprehensive onboarding and practical training for new employees, enhancing team performance and service quality.
- Expertly managed ticket cancellations and processed timely refunds, ensuring customer satisfaction and financial accuracy.
- Tailored travel solutions and packages to meet diverse client needs and budgetary constraints, delivering exceptional personalized service.
Holiday In-charge
Al Nakhil Travel
01.2012 - 11.2014
- Developed cost-efficient travel itineraries, ensuring top-tier customer service, and managed hotel and car rental bookings.
- Executed dynamic marketing strategies to promote and sell exclusive travel packages and hotel amenities.
- Spearheaded handling of all telephone and in-person inquiries with professionalism and sales acumen.
Front Office Supervisor
Le Meridien
05.2008 - 12.2011
- Responded to guest inquiries and resolved issues and complaints in a timely, friendly and efficient manner.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Monitored lobby traffic and adjusted staffing accordingly.
- Obtained all necessary information when taking room reservations and followed the rate-quoting scenario.
- Operated all relevant aspects of the Front Desk computer system.
- Performed all other duties as requested.
- Answered guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Completed bucket checks, room rate verification reports, and housekeeping reports.
- Maintained proper operation of the PBX console and ensured that all hotel standards were met.
- Attended all hotel required meetings and trainings.
- Ensured logging and delivery of packages, mail and messages to guests and meeting rooms.
- Followed all cash handling and credit policies.
Marketing Executive
Mantri Group of Construction
01.2006 - 01.2008
- Developed and executed targeted marketing campaigns in Mumbai, resulting in a 25% increase in brand engagement within the Indian market.
- Managed digital and traditional marketing strategies to enhance product visibility and customer acquisition across diverse Indian demographics.
- Collaborated with sales and product teams to create localized promotional materials tailored to regional preferences and cultural nuances in India.
Store Manager
Al Shaya Trading Agency
08.2000 - 01.2005
- Implemented inventory control measures, reducing shrinkage by 15% while maintaining appropriate stock levels.
- Trained and mentored a team of 20+ store associates, improving team productivity and customer service ratings.
- Analyzed sales data to identify trends and adjust store strategies, achieving consistent monthly revenue growth.
Education
Higher Secondary School -
Burhani College Commerce & Art
Mumbai03-1996
Skills
Sales management
Staff management
Management
Client relationship management
Team leadership
Customer engagement
Problem-solving
Operations management
Customer service
Certification
Service Culture Apr 2006
Interests
Traveling
Timeline
Operations Manager
Parkwood Exotica Resort
11.2025 - Current
Sales Manager
Manas Lifestyle Resort
03.2025 - 10.2025
Front Office Manager
Aalia Hotel & Suites
05.2022 - 01.2025
Front Office Manager
Okean De Goa
12.2021 - 04.2022
Sales Manager
Al Naml Group (Group of Hotels)
09.2018 - 05.2020
Sales Manager
Premier Hotel
09.2016 - 09.2018
Sales Manager
Hayyan Travel
12.2014 - 08.2016
Holiday In-charge
Al Nakhil Travel
01.2012 - 11.2014
Front Office Supervisor
Le Meridien
05.2008 - 12.2011
Marketing Executive
Mantri Group of Construction
01.2006 - 01.2008
Store Manager
Al Shaya Trading Agency
08.2000 - 01.2005
Higher Secondary School -
Burhani College Commerce & Art