Sajida

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

English & Hindi

• Solvy Tech Solutions Pvt Ltd (Zopper), Associate Manager, Service Operations, 07/01/22, Present, Handles Croma and EW claims for both insured and non-insured clients, focusing on West region home appliance products., Provides daily updates to customers regarding the status of their complaints., Prepares daily reports to track progress and performance., Onboards vendor/service centers to enhance service delivery., Manages customer product complaints from initiation to resolution., Sends quotations to customers and facilitates online payment for parts., Ensures proper resolution of every product complaint., Maintains close coordination with customers and service partners., Implements streamlined processes to facilitate smooth issue resolution.
• Croma (A Tata Enterprises), Assistant Department Manager, 10/01/11, 08/01/19, Oversaw merchandising activities to optimize product display and presentation., Managed both Croma and brand staff to ensure efficient store operations., Conducted daily and monthly inventory management processes (PID's) to maintain stock levels., Successfully achieved sales targets by implementing effective sales strategies., Provided excellent customer service by addressing inquiries and resolving complaints., Ensured store profitability through strategic planning and execution., Collaborated with the team to facilitate smooth selling processes., Organized employee shifts considering peak times and seasonal demands., Motivated the team to achieve their targets and boost performance., Demonstrated comprehensive problem-solving abilities to address various challenges., Generated and maintained MIS reports, daily sales reports, and stock reports., Managed staff records, including salaries and working schedules., Interacted with customers, offering product information and facilitating sales., Monitored and implemented loss prevention activities to safeguard store assets.
• Carre-four Cash & Carry, Customer Service Associate, 09/01/10, 05/01/11, Demonstrated and presented products to customers, highlighting key features and benefits., Ensured a high level of consumer satisfaction by providing exceptional sales service., Implemented cross-selling and up-selling techniques to maximize revenue., Contributed to visual merchandising efforts to enhance product presentation and appeal., Coordinated with managers and store staff to increase sales and meet targets., Compiled store inventory reports at the store level and forwarded them to the relevant personnel., Generated Daily Sales Report (DSR) of the team and forwarded it to the appropriate person., Collaborated with managers to address any issues and provided solutions to customers.

• Date of Birth: 04/10/90
• Gender: Female
• Nationality: Indian
• Marital Status: Unmarried

Travelling, Listening to Music, Cooking, Drawing, Painting

I hereby declare that the above details are true to the best of my knowledge and belief.