SAJIDA TABASUM
Bangalore
Summary
Seasoned Senior Software Engineer with a robust work ethic and a proven track record of mentoring team members and leading innovative projects. Highly adaptable and equipped with exceptional interpersonal skills, I thrive in environments that challenge me to learn and grow. Adept at driving discussions on new features, creating detailed work items, and managing their progress through to successful completion. My ability to work effectively unsupervised and master new technologies rapidly makes me a valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Software Engineer
Deliveroo
Bangalore
07.2024 - Current
- Built a scalable agent-customer chat system, owning the frontend architecture and API integrations for rider and partner support flows.
- Designed and shipped an in-app feedback/bug-reporting module that auto-captures session logs and developer-ready diagnostics with a single tap, reducing debug turnaround time.
- Implemented a real-time push notification pipeline, enabling customers to receive chat alerts instantly without being active in the app, improving response rates and reducing missed messages.
- Developed an abuse-prevention and blocked-chat framework to safeguard agents from harassment and enforce platform communication policies.
- Delivered an embeddable iframe-based chat web client used across multiple teams, enabling fast integration and consistent UI/UX.
- Improved system observability by enhancing metrics, logs, and alerting—leading to faster incident detection and reduced MTTR.
- Collaborated with mobile, backend, and cross-functional teams to ensure smooth feature rollouts and alignment across product surfaces.
- Performed rigorous PR reviews and contributed to architecture/design discussions, raising code quality and influencing system-level decisions.
- Technologies Used: Reactjs, Golang,Ruby on rails, Typescript, Javascript, Datadog, AWS
Senior Software Development Engineer
Cue Health
12.2022 - 05.2024
- Engineered and refined a dynamic dashboard application tailored for healthcare professionals utilizing React.js, focusing on optimizing performance and enhancing user interface experiences.
- Architected and sustained the Backend for Frontend (BFF) within a monorepo architecture leveraging Nest.js and java, aimed at bolstering scalability and ensuring superior code maintainability.
- Developed a sophisticated scheduler leveraging the Agenda library to automate the reduction of expired awards.
- Conducted meticulous code reviews for quality enhancement, and spearheaded the design, testing, and deployment of innovative features and bug resolutions into the production environment.
- Provided mentorship and technical guidance to a team of four junior developers, fostering skill development and professional growth.
Product Development Engineer II
Phenom People Ltd.
09.2020 - 10.2022
- Worked on developing Hiring Manager app (HRM) which assists busy managers with AI-powered tools to find top talents and streamline hiring and recruiter collaboration, reviewing candidates, managing & scheduling interviews, evaluating video assessments and more.
- Integrated login system using customised auth adapter with Keycloak library.
- Supported both SSO and Client Credentials based login systems.
- Created customised chrome extension to fetch users data from LinkedIn.
- Refactored Apis to follow REST standards.
- Runtime environment detection support different client sub-domain.
- Improved application performance user experience by using Service Worker for clearing stale cache and installing new files as soon as fresh build gets deployed.
- Created end-to-end UI for SMS based messaging system viewable both on desktop and mobile.
- Technologies Used: Javascript, TypeScript, Java, ReactJs, Mongodb
- Collaborated with cross-functional teams to ensure timely completion of projects.
Sr. Software Engineer
Soulpage IT Solutions
09.2019 - 09.2020
- Worked on developing a Data Intelligence platform, Qualetics where users can centralize the data across multiple sources for structured downstream data analytics.
- Implemented Authentication and Authorization using OAuth 2.0.
- Role based user access using built-in authorization framework based on department, role and data.
- Created endpoints for secure data integration from the data sources to Qualetics portal.
- Created the subscriber for real-time messages published using MQTT Message Broker.
- Cron job for triggering alerts and notifications based on changes in the data.
- Implemented filter logic for users to have rich visualizations based on their requirement.
- Technologies Used: Javascript, TypeScript, NodeJs, Angular, ExpressJs, ReactJs, Mongodb
Software Engineer
Caprus IT Ltd.
11.2017 - 08.2019
- Developed a video conferencing tool (capV)
- An on-demand video calling platform that works on any operating system without the need for any modification
- Anybody with access to the browser can have access to all itsfeatures and functionality.
- Generated audio and video stream using WebRTC for real time communication.
- Added chat functionality through web socket connection.
- Added file upload feature in chat messenger. - Developed Capv Authentication app It consists of two modules, the User and the Admin
- All the authentication, app configuration and user management modules are kept separately in this app.
- Added Authentication and Authorization using OAuth 2.0
- Used module based approach to add users and admin data.
- Technologies Used: Angular, Javascript, Typescript, WebRTC, WebSockets
Software Engineer
Tech Mahindra Ltd.
08.2015 - 10.2017
- Worked on Commercial Datawarehouse
- It is a warehouse to manage the transaction of the data. - Worked on Rams Warehouse
- This warehouse is used to manage all the fraudulent datas
Education
NIT Sikkim -
BTech in Electronics & Communication Engineering
05-2015
AISSCE -
Senior Secondary Education
05-2010
Skills
Javascript, Typescript, Java, Nodejs, Expressjs, HTML, CSS, GCP, AWS, Golang, DynamoDB, React, Angular
Awards Recognitions
- Awarded the Excellency Award for delivering an important feature on time in Cue Health
- Awarded Pat on Back (POB) for excellence in work at Tech Mahindra
- Gold medalist in college, ECE department of the 2015 batch.
- Secured 5th position in the state(Sikkim) in Std X board exams 2008.
Publications
- Temperature stabilised Colpott oscillator using Active, Emerging Trends in Engineering and Science, 2014 technical sponsored by IEEE and IETE, 30 and 31st January 2014.
- Improved 64 Bit Vedic Multiplier- Design and Implementation, International Conference on Futuristic Trends in Computational Analysis and Knowledge Management, Feb 25-27 2015
Disclaimer
I hereby declare that all the information mentioned above is true to the best of my knowledge.
Timeline
Software Engineer
Deliveroo
07.2024 - Current
Senior Software Development Engineer
Cue Health
12.2022 - 05.2024
Product Development Engineer II
Phenom People Ltd.
09.2020 - 10.2022
Sr. Software Engineer
Soulpage IT Solutions
09.2019 - 09.2020
Software Engineer
Caprus IT Ltd.
11.2017 - 08.2019
Software Engineer
Tech Mahindra Ltd.
08.2015 - 10.2017
NIT Sikkim -
BTech in Electronics & Communication Engineering
AISSCE -
Senior Secondary Education