SAJID ASHRAF LONE
FRONT OFFICE EXECUTIVE
Srinagar,MP
Summary
Dynamic Front Desk Receptionist with proven expertise at Fab Hotels, excelling in customer service and front office management. Recognized for enhancing guest satisfaction through effective issue resolution and efficient cash handling. Skilled in coordinating bookings and maintaining organized records, fostering a welcoming environment that promotes repeat visits.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Fab Hotels
01.2023 - Current
- Handled cash transactions accurately, ensuring financial integrity during shifts.
- Collaborated with housekeeping and maintenance teams to fulfill guest requests efficiently.
- Implemented feedback mechanisms to enhance guest satisfaction and service quality.
- Trained new staff on front desk procedures, promoting team efficiency and collaboration.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Receptionist
Treebo Hotels
01.2021 - 12.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings using hotel management software, optimizing occupancy rates.
- Assisted with administrative tasks, maintaining organized records and guest information.
Education
Associate of Science - Mathematical Sciences
GOVT HIGHER SECONDRY SCHOOL KUPWARA
KUPWARA KASHMIR 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
Telephone etiquette
Office organization
Listening skills
Administrative support
File organization
Mail sorting
Timeline
Front Desk Receptionist
Fab Hotels
01.2023 - Current
Front Desk Receptionist
Treebo Hotels
01.2021 - 12.2022
Associate of Science - Mathematical Sciences
GOVT HIGHER SECONDRY SCHOOL KUPWARA
04.2001 -