Sajid Khasim Shamsheer

Project Management:

• Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Devised creative solutions to critical customer and user needs.
• Managed multiple strategic projects with numerous sub-projects or workstreams.

People Management:

• Built teams to address project goals and objectives for multiple projects.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Collaborated cross-functionally to manage strategic initiatives, refine procedures, devise best practices and enforce quality metrics.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Advanced productivity KPIs to achieve key business goals and objectives. Prepared annual budgets with controls to prevent overages.

• Offering full support to BPO Sales teams based in India & USA and help them increasing the number of clients and revenue.
• Managing the data that lives in Salesforce: Account creation, Opportunities & CPQ quote creation, user visibility, data hygiene, to pipeline and forecasting.
• Migrated multiple Sales Operations process from Bucharest & Berlin and other projects from Paris, Amsterdam, Spain and Bulgaria.
• Handled only high value deals > $1M and SPOC for managing & placing 3rd party products.
• Providing licensing first level of support to the customers on our ticketing platform.
• License updates sessions with customers, partners and prospects.
• Assigning tickets and delegating tasks to team-mates.
• Training the new hires and Sales Reps joining the Organization.
• Preparing licensing, SF reports & dashboards for customers and management.
• Performing weekly closed won opportunities audits to ensure CRM and ERP are aligned.
• Developing and streamlining the processes to maintain data hygiene within salesforce.com.
• Documenting sales, reporting processes, and system FAQs to drive increased salesforce adoption.
• Tracking the company-wide KPIs - new customers, lost customers, and customer activity.
• Single-handedly automated license usage reports using UiPath Studio & Robot.

• Handling Customer & PBL set-up & maintenance requests in SAP for EMEA region (DE, BNL, UK, NO, FR, IT)
• Leading IPSOS (Voice of Consumer) 3rd party project and a critical business disinvestment project for Germany region.
• Maintaining Fuel-finder, Fuels-pricing, EBA clearing, MIRE, SPITAB & MOTORIST MF legacy systems. Writing scripts for bulk requests & testing in SAP for upgrade.
• Running mass-updates through fire-call access in SAP
• Reviewing the SAP workflows, GCAM endorsements & pre-quality checking of critical requests handled by the team.
• Assigning tasks to team members and get them done within SLA. Training peers on updates & other enhancements and training new hires.
• Monitoring SMB, GCAM, CRM, Ariba, WMS etc systems.
• Handling Annually,Quarterly,Monthly & Weekly tasks like Clean Invoice msg. report, BW site-list report, duplication, dormant process reports etc.
• Handling Control, KPI, PSIMS/MSDS reports & other ad-hoc reports.
• Handling priority & complex requests, escalations, and Ad-hoc requests. Providing resolutions to process & people related issues.
• Single BCP PoC for Fuels - Customer Master LoB.

• Complex order booking (>$1M) through Oracle Java application- R12.
• Handling quality & TAT Project at global level for Order Management.
• Assigning tasks to the team & Quality check of work executed by peers.
• Contribute and encourage team participation towards process improvement. Providing training to the team on updates and other enhancements.
• Resolving process and people related issues including escalations.
• Part of various Process, system & tools enhancement Projects.
• Frequently interact with Sales & customers to address their queries and issues.
• Maintain constant contact with the customers during month ends and especially during quarter ends, for a smooth closure of the respective periods.
• Maintaining and sharing Sales & Team Input quality report, attendance tracker, Query log with Management.
• Preparing Daily, Weekly and Monthly Backlog report, Volume report, Production and Utilization Report, Audit report and present it to senior management.