SAP
Sajin M
Implementation Manager
Bengaluru,Karnataka
Summary
With over 13 years of professional experience in International HR shared services, including payroll management for the United States, Canada, and the United Kingdom in SAP, SuccessFactors and other ERP, have honed skills within world-class organizations. Strengths lie in ability to adapt to changing circumstances, technical expertise, and analytical approach, which enables to successfully manage people, processes, and clients in even the most challenging situations.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
4
4
Languages
2
2
Certificates
Work History
Implementation Manager
A3logics India Pvt. Ltd.
Bangalore
03.2021 - Current
- Implementation: Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand by Implementing 12 projects in a span of 1 year, increasing monthly revenue by $25,000.
- Operations: Responsible for end to end HR operations services including HRIS, Onboarding, Payroll and benefits.
- Led HR Team: Directed 35 HR professionals, achieving increase in productivity by 20%.
- Optimized Processes: Reduced processing time by 80% through process automation using Macro, workflow improvements, saving ~8 hours per week of each members.
- Enhanced Talent Acquisition: Decreased time-to-fill vacant positions by 35% with streamlined onboarding.
- Compliance Expertise: Reduced legal risks by 90% through meticulous adherence process documentations and proactive issue resolution.
- Performance Improvement: Improved team performance ratings by 30% through effective performance management and process training.
- Compensation & Benefits: Increased client satisfaction with benefits through effective process management and benchmarking.
- HRIS Enhancement: Reduced data entry errors by 95% through optimized HRIS, process controls and automations.
- Employee Development: Achieved 90% improvement in employee retention by identifying and addressing training needs.
- Engagement Initiatives: Increased overall employee satisfaction by 30% through wellness programs and engagement initiatives.
- Cost Savings: Achieved $9000 cost savings by reducing AHT and FTE billing.
Assistant Manager
Infosys BPM Ltd.
Bangalore
07.2018 - 03.2021
- Process Transition: Successfully transitioned 3 processes during a UK visit for transition, resulted in revenue generation of $5500 in monthly billing.
- Team Management: Led a team of 75 FTEs and maintained 100% team retention rate resulted in 0 attrition for 4.5 years.
- HR Support Services: Managed HR services for UK clients, covering multiple functions and maintained 90% client satisfaction rate.
- Operational Excellence: Achieved 98% SLA adherence, ensuring accuracy and compliance using process automation, process improvements and re-engineering, resulting in 15% productivity increase.
- Stakeholder Collaboration: Collaborated with key stakeholders including Client Service Delivery Manager, Client Head of HR Operations, Quality Manager, Senior Operations Manager, Engagement Manager for strategic discussion and communication.
- Talent Development: Trained and mentored associates, reducing onboarding time by 20%. Managed candidate screening and evaluation.
- Process Enhancement: Implemented process improvements, automation and process controls resulted in reducing errors by 95%.
- Performance Appraisal: Conducted performance evaluations, improving team performance by 45%.
- Comprehensive Governance: Managed HR Support Services with strict governance. Ensured strict adherence to SLAs, data security, and compliance parameters, maintaining a 99% compliance rate.
- Continuous Improvement Initiatives: Promoted process improvements, automation, documentation, and standardization, leading to increased productivity and cost savings.
Team Lead
Infosys BPM Ltd.
Bangalore
09.2016 - 07.2018
- Strategic Team Leadership (HR Support Services): Proficiently managed a 25-member team (HR Admin, Quality Control, HR Helpdesk) with 98% SLA adherence, 99.5% accuracy, and 100% data security compliance; unified HR Admin and QC teams for efficiency.
- Automation Implementation: Implemented automation solutions to streamline workflows and boost productivity, contributing significantly to operational success.
- Stakeholder Engagement and Collaboration: Forged invaluable partnerships with key stakeholders, including HR Operations Manager, Quality team, Systems team, third-party vendors, and Client Leads.
- Talent Development and Performance Enhancement: Spearheaded performance evaluations, goal setting, and coaching initiatives, resulting in an impressive 15% boost in team productivity.
- Focused on nurturing team members through coaching programs covering essential areas like communication skills, cross-cultural awareness, UK legislation, and client systems proficiency.
- Process Innovation and Efficiency Gains: Took charge of process improvements, automation, documentation, and standardization efforts resulted in remarkable 20% increase in operational efficiency.
- Unification of HR Teams: Successfully unified HR Administration and QC teams, bringing together 20 associates under a single banner to drive process consistency and efficiency, enhancing overall performance.
- Precision in Compliance: Achieved and maintained a flawless 100% compliance rate with data security standards, ensuring data integrity and client trust.
- SLA Adherence Excellence: Exceeded industry expectations with a consistent 98% SLA adherence rate, a testament to meticulous planning and execution.
- Client-Centric Focus: Demonstrated unwavering commitment to meeting client expectations and adhering to their policies and procedures, fostering long-term client relationships.
- Efficiency Enhancement: Continuously drove efficiency gains through standardization, resulting in a 20% improvement in operational effectiveness, positioning the team as a strategic asset within the organization.
Senior Payroll Administrator
NGA Human Resources
Kochi
06.2012 - 09.2016
- Led end-to-end payroll processing for 1500+ US and Canadian employees, managing millions in monthly payroll disbursements, and ensuring precision in tax, direct deposit, and deduction management.
- Leveraged SAP expertise to achieve a 25% reduction in manual errors, provided SAP training to enhance team members' skills, and spearheaded process optimization, resulting in a 70% decrease in processing time and a 90% increase in accuracy through flowchart mapping and SOP development.
Process Executive
Infosys BPM Ltd.
Jaipur
11.2010 - 06.2012
- Successfully led the transition and stabilization of 46 diverse US payrolls as part of a pilot program.
- Achieved a 99% accuracy rate while processing end to end payroll (Taxes, deductions & Garnishment) for 26,000 CSI (US client) employees, managing various payroll functions and conducting client governance calls to ensure smooth operations.
Education
Bachelor of Computer Applications - Computer Application
Mohanlal Sukhadia University
Udaipur, Rajasthan 08.2007 - 08.2010
Skills
Operations Management
Software
MS Office
Workday
PeopleSoft
SharePoint
Interests
Generative AI & Machine Learning
Accomplishments
- Zero attrition in a tenure of 4.5 years with Infosys.
- Involved in smooth process transition by providing 100% Accuracy services to clients.
- Transitioned multiple processes within project to achieve revenue target.
- Multiple monthly & Quarterly Awards.
Timeline
Implementation Manager
A3logics India Pvt. Ltd.
03.2021 - Current
Six Sigma Green Belt
02-2019
Assistant Manager
Infosys BPM Ltd.
07.2018 - 03.2021
SHRM-CP
07-2017
Team Lead
Infosys BPM Ltd.
09.2016 - 07.2018
Senior Payroll Administrator
NGA Human Resources
06.2012 - 09.2016
Process Executive
Infosys BPM Ltd.
11.2010 - 06.2012
Bachelor of Computer Applications - Computer Application
Mohanlal Sukhadia University
08.2007 - 08.2010
Certification
SHRM-CP
Projects
FTE Saving by reducing AHT:
• Implemented strategies to optimize processes and reduce Average Handling Time (AHT).
• Achieved 5 Full-Time Equivalent (FTE) savings as a direct outcome of AHT reduction efforts.
• Contributed to cost-effective operations by streamlining workflows and improving efficiency.
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