Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Sajith PS

Sajith PS

Network Ops Specialist
Bengaluru

Summary

Dedicated Networking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in Networking field with over 12 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Network Operations Specialist

COGNIZANT TECHNOLOGY SOLUTIONS
Bengaluru
02.2018 - Current
  • Troubleshooting and maintaining networking devices and infrastructure across enterprise.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Provided faculty and staff with security software and network configuration support.
  • Monitored network hardware operations to evaluate proper configuration.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
  • Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
  • Planned and implemented upgrades to network system hardware and software.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.

SENIOR NETWORK ADMINISTRATOR

Microland
Bengaluru
04.2014 - 02.2018
  • Maintained network performance by performing network monitoring, analysis and performance tuning.
  • Troubleshot network problems and escalated problems to vendor.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Identified and immediately resolved issues with network devices.
  • Monitored system performance and responded to alerts.
  • Provided on-call support for network engineering duties.
  • Maintained network hardware and software and monitored network to support network availability to end users.

Service Desk Associate

DIMENSIONDATA (Sequel Minds Solutions)
Bengaluru
07.2012 - 04.2014
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Collaborated with internal partners to effectively resolve user issues.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Troubleshot complex multi-vendor network service provider issues.
  • Escalated emergency technical issues beyond knowledge to maintain optimum up-time.

Associate

HCL Infosystems
Cochin
01.2011 - 06.2012


  • Liaised with customers to assist with computing operations and resolve concerns.
  • Address any network related issues with Dealer users and client technical team.
  • Provide feasible solutions to the technical problems, in the shortest possible time.
  • Provide 2nd level troubleshooting and support to maintain network infrastructure that consists all devices and technologies to ensure high availability and minimize downtime.
  • Coordinate with the Service Provider for the restoration of the [internet/WAN] on priority during outages.
  • Taking Backup and maintaining the inventory of Network Devices on monthly basis.
  • Maintaining / Updating the infrastructure diagram


Education

B.E - COMPUTER SCIENCE

ST. MICHAEL COLLEGE OF EGG
ANNA University
07.2005 - 05.2009

Computer Science

NSS HIGHER SECONDARY SCHOOL
07.2003 - 03.2005

SSLC -

NSS HIGH SCHOOL
06.2002 - 03.2003

Skills

Network support

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Accomplishments

  • Supervised team of 20+ staff members.
  • Documented and resolved Incidents which led to minimal downtime by avoiding recurrence.
  • Contribute to knowledge management activities by creating technical artifacts and reference architectures related to technical domain.
  • Achieved 100% system compliance by continuous assessment of the infra/technical environment and address any gaps (for ex.: firmware- Service Packs- Backups)
  • Participated in technical audits and remediated identified Vulnerabilities through Change Management
  • Created sustenance document for supporting projects and technical training provided to the new joiners, helped streamlining the operations more efficiently.


Additional Information

Passport: R7342034

Timeline

Network Operations Specialist

COGNIZANT TECHNOLOGY SOLUTIONS
02.2018 - Current

SENIOR NETWORK ADMINISTRATOR

Microland
04.2014 - 02.2018

Service Desk Associate

DIMENSIONDATA (Sequel Minds Solutions)
07.2012 - 04.2014

Associate

HCL Infosystems
01.2011 - 06.2012

B.E - COMPUTER SCIENCE

ST. MICHAEL COLLEGE OF EGG
07.2005 - 05.2009

Computer Science

NSS HIGHER SECONDARY SCHOOL
07.2003 - 03.2005

SSLC -

NSS HIGH SCHOOL
06.2002 - 03.2003

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