Sajith PS
Network Ops Specialist
Bengaluru
Summary
Dedicated Networking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in Networking field with over 12 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Network Operations Specialist
COGNIZANT TECHNOLOGY SOLUTIONS
Bengaluru
02.2018 - Current
- Troubleshooting and maintaining networking devices and infrastructure across enterprise.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Provided faculty and staff with security software and network configuration support.
- Monitored network hardware operations to evaluate proper configuration.
- Designed and evaluated WAN and LAN connectivity technologies.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Planned and implemented upgrades to network system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
SENIOR NETWORK ADMINISTRATOR
Microland
Bengaluru
04.2014 - 02.2018
- Maintained network performance by performing network monitoring, analysis and performance tuning.
- Troubleshot network problems and escalated problems to vendor.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Identified and immediately resolved issues with network devices.
- Monitored system performance and responded to alerts.
- Provided on-call support for network engineering duties.
- Maintained network hardware and software and monitored network to support network availability to end users.
Service Desk Associate
DIMENSIONDATA (Sequel Minds Solutions)
Bengaluru
07.2012 - 04.2014
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Collaborated with internal partners to effectively resolve user issues.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Associate
HCL Infosystems
Cochin
01.2011 - 06.2012
- Liaised with customers to assist with computing operations and resolve concerns.
- Address any network related issues with Dealer users and client technical team.
- Provide feasible solutions to the technical problems, in the shortest possible time.
- Provide 2nd level troubleshooting and support to maintain network infrastructure that consists all devices and technologies to ensure high availability and minimize downtime.
- Coordinate with the Service Provider for the restoration of the [internet/WAN] on priority during outages.
- Taking Backup and maintaining the inventory of Network Devices on monthly basis.
- Maintaining / Updating the infrastructure diagram
Education
B.E - COMPUTER SCIENCE
ST. MICHAEL COLLEGE OF EGG
ANNA University 07.2005 - 05.2009
Computer Science
NSS HIGHER SECONDARY SCHOOL
07.2003 - 03.2005
SSLC -
NSS HIGH SCHOOL
06.2002 - 03.2003
Skills
Network support
Internet Protocol Suite (TPC/IP)
Routing protocol expertise
BGP,OSPF,EIGRP,IPSEC
Cisco router and switch security
Cisco switching expertise
Network Security Management
Cisco NextGen Firewall
Palo Alto Firewall
Network patches and updates
Equipment inventory handling
Effective communication
Technical Analysis
Infrastructure Upgrade and Maintenance
Network repairs and maintenance
VA Remediation
Organization and Time Management
Incident Management
Change Management
Accomplishments
- Supervised team of 20+ staff members.
- Documented and resolved Incidents which led to minimal downtime by avoiding recurrence.
- Contribute to knowledge management activities by creating technical artifacts and reference architectures related to technical domain.
- Achieved 100% system compliance by continuous assessment of the infra/technical environment and address any gaps (for ex.: firmware- Service Packs- Backups)
- Participated in technical audits and remediated identified Vulnerabilities through Change Management
- Created sustenance document for supporting projects and technical training provided to the new joiners, helped streamlining the operations more efficiently.
Additional Information
Passport: R7342034
Timeline
Network Operations Specialist
COGNIZANT TECHNOLOGY SOLUTIONS
02.2018 - Current
SENIOR NETWORK ADMINISTRATOR
Microland
04.2014 - 02.2018
Service Desk Associate
DIMENSIONDATA (Sequel Minds Solutions)
07.2012 - 04.2014
Associate
HCL Infosystems
01.2011 - 06.2012
B.E - COMPUTER SCIENCE
ST. MICHAEL COLLEGE OF EGG
07.2005 - 05.2009
Computer Science
NSS HIGHER SECONDARY SCHOOL
07.2003 - 03.2005
SSLC -
NSS HIGH SCHOOL
06.2002 - 03.2003