Sajith Sajeev
Bengaluru
Summary
With over 16 years of experience in the technology industry, I am currently the Senior Manager for Resource Management and Business Operations at HSO India & Philippines. I am a results-driven leader with deep expertise in optimizing resource utilization, enhancing business operations, and managing complex projects across multiple regions. My focus is on aligning workforce capacity with business needs to ensure successful project execution and operational excellence.
In my role, I oversee the management of a resource pool of 230+ professionals, balancing availability and skillsets to meet regional demands. I am responsible for developing and maintaining resource plans, addressing potential shortfalls, and ensuring our team is well-positioned to tackle project requirements.
I lead business operations with a strategic approach, coordinating resources and vendors to align with business objectives while promoting our services across regions. My project management skills ensure timely and budget-compliant project delivery, supported by effective risk management and stakeholder engagement.
I am committed to quality assurance and continuous improvement, rigorously monitoring project execution, and seeking opportunities to refine processes. My data-driven approach and strong focus on efficiency, quality, and strategic alignment drive growth and success within the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager Business Operations & Resource Management
HSO
Bengaluru
07.2023 - Current
- Business Operations and Resource Management Leader | Strategic Workforce Planning | Project Management Expert | Demand and Supply Planning |
- Lead efforts to accurately forecast demand and align resource availability with business needs across HSO India & Philippines, ensuring a well-balanced and skilled resource pool
- Manage the RM/BO team, coordinate internal and external resources, and ensure flawless execution of operations and projects
- I also maintain strong relationships with third-party vendors to support seamless project delivery
- Engage with stakeholders to provide regular updates, manage project risks, and drive alignment across teams to ensure successful project outcomes
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Developed long-term relationships with key stakeholders including customers, suppliers, and regulatory bodies.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Maintained adequate staffing to meet objectives within budget.
- Created and managed budgets for travel, training and team-building activities.
- Build a team in India so that the global team can leverage the Domain Hub Activities on theProject for cost-oriented planning
Education Volunteer
Teach For India
12.2018 - Current
- I am passionate about education and committed to making a difference in the lives of young learners
- My journey with Teach for India has allowed me to contribute to educational equity, working closely with underprivileged communities to bridge learning gaps and inspire students to reach their full potential
- In addition to my professional role, I volunteer as a teacher on weekends, dedicating my time to fostering a love for learning in students
- I believe in the transformative power of education and strive to create a positive and engaging learning environment where every student feels supported and encouraged
- My approach is centered on empathy, patience, and a deep understanding of each student’s unique needs
- By combining my professional expertise with my passion for teaching, I aim to empower the next generation and contribute to a brighter future for all
Internal Project - Business Operations & Project Services
HSO
Bengaluru
01.2023 - 06.2023
- Setup the Managed Services Team Project & Operations
- Oversee the Managed Services team, ensuring optimal ticket allocation and balancing workloads across regions
- My focus is on maintaining a 60% billable resource rate by June 2024 and achieving 100% by December 2024
- Lead projects from initiation to closure, ensuring they are delivered on time, within scope, and budget
- I develop detailed project plans, manage changes effectively, and monitor performance using advanced tools and techniques
- Foster strong relationships with clients and stakeholders, provide regular updates, and manage risks proactively to ensure smooth project execution
- I also create and maintain comprehensive project documentation to support ongoing success
- Coordinate internal resources and third-party vendors to ensure flawless execution of projects
- I manage schedules, adhere to policies and regulations, and keep the team aligned with organizational changes and business developments
- Resource Onboarding
- Skill Evaluations and Ramp up the team
- The hiring of resources for Project
- Weekly program update to client executive committee
- Weekly and monthly governance with key stakeholders of projects from clients and the Global team
- Monthly Billing, SOW preparations, and Project planning and forecasting.
Project Manager II
Sabre Corporation
06.2022 - 01.2023
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Facilitated resolution of conflicts between team members when necessary.
- Developed and maintained project plans, timelines, and budgets.
- Provided guidance to team members regarding tasks assigned to them.
Contributor Product & IROPS Re-accommodation Manager
Sabre Corporation
Bengaluru Area
09.2017 - 06.2022
- Maintained a positive relationship with customers, providing timely responses to inquiries, feedback, and complaints.
- Work on airline systems to make critical decisions on aircraft scheduling for over 10+ airline
- Make sure the Operations don't impact the planned schedule.
Contributor Technical Support Lead
Sabre Corporation
India
09.2015 - 09.2017
Associate Technical Support
Sabre Corporation
Bengaluru Area
05.2013 - 09.2015
Flight Turnaround Coordinator
Lufthansa
Bengaluru
01.2010 - 12.2012
Operations Intern
Kingfisher Airlines
Mumbai
01.2010 - 11.2010
Event Coordinator
Event Source, Inc.
Bengaluru
03.2008 - 09.2009
Education
Bachelor's Degree - Bachelor of Business Management, Business Administration, Management and Operations
REVA University
01.2011
Diploma of Education - Airline Ticketing/Airline Management/Passenger Management/Airport Management and Safety
International Air Transport Association - Swastik school for travel and tourism studies
01.2007
Bachelor of Business Management - Business Management
REVA University
01.2006
Kendriya Vidyalaya Hebbal
01.2004
Skills
- Account Manager
- Business Development
- Resources Management
- Contract Management
- Business Operations
- Resource Allocation
Certification
- Professional Scrum Master 1
- PMP Basics
- Microsoft MB920 Certified
- Microsoft SC900 Certified
- Microsoft MB910 Certified
- Aviation law Fundamentals
- Distribution and Airline Retailing with NDC
- Scrum Fundamental Certified (SFC)
Languages
- English
- Hindi
- Tamil
- Telugu
- Malayalam
- Urdu
- Kannada
Accomplishments
- Spot Award - 2nd Qtr 2023
- The Applause Award - 2nd Qtr 2023
Timeline
Senior Manager Business Operations & Resource Management
HSO
07.2023 - Current
Internal Project - Business Operations & Project Services
HSO
01.2023 - 06.2023
Project Manager II
Sabre Corporation
06.2022 - 01.2023
Education Volunteer
Teach For India
12.2018 - Current
Contributor Product & IROPS Re-accommodation Manager
Sabre Corporation
09.2017 - 06.2022
Contributor Technical Support Lead
Sabre Corporation
09.2015 - 09.2017
Associate Technical Support
Sabre Corporation
05.2013 - 09.2015
Flight Turnaround Coordinator
Lufthansa
01.2010 - 12.2012
Operations Intern
Kingfisher Airlines
01.2010 - 11.2010
Event Coordinator
Event Source, Inc.
03.2008 - 09.2009
Bachelor's Degree - Bachelor of Business Management, Business Administration, Management and Operations
REVA University
Diploma of Education - Airline Ticketing/Airline Management/Passenger Management/Airport Management and Safety
International Air Transport Association - Swastik school for travel and tourism studies
Bachelor of Business Management - Business Management
REVA University
Kendriya Vidyalaya Hebbal
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