Summary
Overview
Work History
Education
Key Skills And Achievements
Personal Information
Interests
Timeline
Hi, I’m

Sajitha Iyer

Management Executive
Mira Road-E

Summary

Seeking an opportunity with an organization that values hardwork and integrity for the position that can blend to prove my supervisory skills and contribute to value based learning as well as an opportunity to nurture my innovative skills that will lead me to the next dynamic level.


Overview

14
years of professional experience

Work History

Tata Consultancy Services

Human Resources Associate
07.2014 - 10.2014

Job overview

  • Coordinated and conducted new hire pre-interviews.
  • Streamlined recruitment efforts for better candidate experience and increased success in filling open positions.

Bank of America

Operations Team Leader
04.2005 - 05.2011

Job overview


  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Maintained database systems to track and analyze operational data.
  • Conduct monthly one-on-ones, Identify 20% bottom performers and have one-on-one giving feedback and devising plan of action for the same.
  • Acts as a single point of contact for the resolution of complex escalated enquiries and complaints from external and internal customers.
  • Key responsibility area included monthly one on one including feedback, follow up and action items.
  • Attending calibration calls and sharing updates with the team.
  • Analyse, and sending out daily reports across the higher management and the Business Units.


Tata Infomedia Ltd

Customer Service Executive
11.2003 - 09.2004

Job overview

  • Providing contact information on inbound call received for queries on a range of products and services.
  • Ensuring that key information is provided which is relevant to the customer and specific to the query raised while also making the information on certain services handy by faxing a list of available options.
  • Meeting the set target while also maintaining the Average Handling time per call.

I2i Enterprises Pvt. Ltd

Customer Service Senior Executive
03.2001 - 05.2003

Job overview


  • Providing excellent customer service to every customer seeking assistance.
  • Being First time right on every query of the customer.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
  • Reduced customer complaints with proactive issue identification and swift resolution.

Education

Mumbai University

Bachelor’s of Commerce from Commerce
04-2001

University Overview

  • Second Class

NL Dalmia Institute of Management Studies
Mumbai

Masters in Human Resources from Human Resources Management
04.2001

University Overview

  • First Class

Dr. Ambedkar College of Law
Wadala, India

LLB from Law
04.2001

University Overview

  • Second Class

Siddharth College of Law
Mumbai, India

Post-Graduate Diploma in Labour Laws And Welfare from Labour Laws
04.2001

University Overview

  • Second Class

Prahladrai Dalmia Lions College
Mumbai

Masters in Commerce from Business Management
04.2001

University Overview

  • First Class

Bharati Vidyapeeth Distance Education

Diploma in Corporate Law from Business Law
04.2001

University Overview

  • First Class

Maharashtra National Law University

Post-Graduate Diploma in Alternative Dispute Res. from Alternate Dispute Resolution
04.2001

University Overview

  • First Class

Key Skills And Achievements

Key Skills And Achievements
  • Excellent Multi-tasking skills
  • Good at people management and team building skills
  • Good at verbal and written communication
  • Have been recognized and certified in the FrontLine Manager category for being a people’s champion and for effectively managing the team with a high Associate Satisfaction score.
  • Awarded with 3 Best Practice Replications in the process
  • Have been recognized and awarded for being one of the top performers for productivity as well as for Quality at BA Continiuum Services Pvt. Ltd during my stint as an Associate.

Personal Information

Personal Information
  • Date of Birth: 06/02/80
  • Marital Status: Married

Interests

Gardening, Painting, Writing

Timeline

Human Resources Associate
Tata Consultancy Services
07.2014 - 10.2014
Operations Team Leader
Bank of America
04.2005 - 05.2011
Customer Service Executive
Tata Infomedia Ltd
11.2003 - 09.2004
NL Dalmia Institute of Management Studies
Masters in Human Resources from Human Resources Management
04.2001
Dr. Ambedkar College of Law
LLB from Law
04.2001
Siddharth College of Law
Post-Graduate Diploma in Labour Laws And Welfare from Labour Laws
04.2001
Prahladrai Dalmia Lions College
Masters in Commerce from Business Management
04.2001
Bharati Vidyapeeth Distance Education
Diploma in Corporate Law from Business Law
04.2001
Maharashtra National Law University
Post-Graduate Diploma in Alternative Dispute Res. from Alternate Dispute Resolution
04.2001
Customer Service Senior Executive
I2i Enterprises Pvt. Ltd
03.2001 - 05.2003
Mumbai University
Bachelor’s of Commerce from Commerce

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Sajitha IyerManagement Executive