SAJJAD AHMED SIDDIQUI
Greater Noida
Summary
Global O2C & Service Delivery Manager offering 18+ years of experience in driving process optimization and standardization in the Order to Cash area. Deft at leading teams in managing specific processes, technology, and systems from order receiving, through shipping and invoicing.
▪ Skilled in optimizing end-to-end Customer Order Processes from Time, Cost, Customer Service, and Digitization perspectives.
▪ Deep expertise in implementing process automation solutions in the supply chain process.
▪ Proficient in understanding KPI measures and their impact on profitability and suggesting improvements to optimize and increase efficiency and effectiveness within the delivery.
▪ Successfully managed two on-site transition projects and one remote transition project, and recipient of 4 customer awards for presenting high-level insights through data analysis.
▪ Expertise in managing product deliveries in support of ongoing Customer deployment projects. Led 5 Green Belt projects and deployment of 29 macros, and implementation of Quality Audits and Price validation checks.
▪ Excellent communicator with strong people management and leadership skills, including the ability to inspire a team with a clear vision and purpose.
Overview
19
19
years of professional experience
Work History
Senior Manager- Operations (Order Management /O2C)
Genpact India Private Ltd.
12.2017 - Current
- Managing team of 22 people catering service to 6 different EU countries across multiple time zone.
- Review historical sales trends by analyzing customer orders and identify demand drivers. Share forecast vs actual data with Demand planner to ensure adequate stocks levels
- Prepare Monthly reports on stocks with depreciating Shelf life and share with Demand and Sales team to promote sales.
- Engaging and leading internal stakeholders, partners, and internal business groups to review current OTC processes and identify opportunity areas to bring insights.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Negotiate SLA's and its targets to ensure incentives and penalties are balanced.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Team Leader - Operations/Project Management (Supply Chain Management/O2C)
CapGemini Business Services (India) Ltd
06.2012 - 12.2017
- Functioned as Delivery Lead for Supply Chain Operations for services for Asia Pacific & Japan and USA Market
- Ensured steady stock flow without overestimating on materials and commercially aligned stock levels at various centers
- Monitored Inventory Ageing while taking necessary proactive approach on stock liquidation
- Oversaw process and customer service decisions according to Capgemini methodologies and delivered promised Customer Service Level Targets for all business channels
- Managed critical path to delivery of project objectives, engaging with stakeholders and critically assessing requirements
- Effectively assessed and resolved high-priority project risks and ensured projects met success parameters and ROI targets stated in business goals
- Involved in preparing and analyzing monthly actual vs Forecast summary and Cost Recharge for APJ market
- Ensured that various operational requirements like Transactions Accuracy, Performance Management, etc.
- Meeting service levels and delivered high-quality and cost-effective service.
Sr. Customer Service Executive
HCL Technologies
12.2007 - 05.2012
- Manage billing queries
- Create and resolve billing disputes.
- Manage customer claims across qty or price
- Arrange return orders and ensure on time physical collection of goods.
Sr. Customer Service Executive
Mphasis - An EDS company
08.2005 - 08.2007
- Manage customer queries related to bills
- Activate or deactivate value added services
Education
MBA - Supply Chain Management
Suresh Gyan Vihar University
Jaipur, India 04.2001 -
Skills
Data Analytics
undefinedTimeline
Senior Manager- Operations (Order Management /O2C)
Genpact India Private Ltd.
12.2017 - Current
Team Leader - Operations/Project Management (Supply Chain Management/O2C)
CapGemini Business Services (India) Ltd
06.2012 - 12.2017
Sr. Customer Service Executive
HCL Technologies
12.2007 - 05.2012
Sr. Customer Service Executive
Mphasis - An EDS company
08.2005 - 08.2007
MBA - Supply Chain Management
Suresh Gyan Vihar University
04.2001 -
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