Dedicated professional committed to fostering long-term organizational partnerships that promote continuous learning and growth. Adept at leveraging core skills and demonstrating a strong work ethic to deliver exceptional results. Focused on maximizing potential and driving success through effective execution and skill augmentation.
Overview
17
17
years of professional experience
7
7
Certifications
2
2
Languages
Work History
MICROSOFT SYSTEMS SPECIALIST
GEDU Services Pvt. Ltd
07.2025 - Current
Microsoft Azure, Microsoft 365 Administration, Exchange, Intune, SharePoint, Teams, OneDrive
Creation, modification, and deletion of shared mailboxes and distribution lists (DLs)
Providing technical support for data and applications to clients via Microsoft Teams
Handling clients' day-to-day technical queries via support tickets in Jira
Providing technical guidance to my teammates
Conducted technical interviews for new hires in the IT department
WINDOWS TEAM LEADER
World Host Group
04.2024 - 07.2025
Providing technical support for data and applications to clients
Backup through Acronis Software
Providing technical guidance to my teammates
Managing Servers through KVM VoIP for console access
Server Management and Migrations: IIS/DNS/Smarter Mail Server/MySQL & MS SQL Servers (2016/2017/2019/2022)
Microsoft Hyper-V Management Installation, Configuration, Troubleshooting, Virtual Network Settings
Monitoring Mail Servers for Spam/Mass Mailing/Spoofed Mails, Tracking and blocking malicious activities on Mail Server
Team management
Troubleshooting Protocols related issue: SMTP, HTTP, FTP, IMAP, POP
Handling Client's Day-to-day technical queries via support ticket CMS like WHMCS
Providing technical support for data and applications to clients
Suggesting improvements in the operations and processes to make the system surefire
Backup through Acronis Software
Administration of Hyper-V infrastructure
Maintaining data backup of Windows servers on regular basis through Acronis backup
Checking all the drives to ensure adequate free space, application, security, system log for warnings and error messages and taking appropriate action as per site's standard operating procedures
Managing Servers through KVM VoIP for console access
Server Management and Migrations: IIS/DNS/Smarter Mail Server/MySQL & MS SQL Servers (2005/2008/2012/2014/2016/2017/2019/2022)
Microsoft Hyper-V Management Installation, Configuration, Troubleshooting, Virtual Network Settings
Analyzing system logs for application, security, failed login attempts on SQL Server and Windows Login
Windows Updates and Patch Management
Keeping Servers Up, Server Performance/Health checking for CPU, RAM, Bandwidth Utilization
Monitoring Mail Servers for Spam/Mass Mailing/Spoofed Mails, Tracking and blocking malicious activities on Mail Server
Team management
Giving training to new joiners
Keeping Server Security Up through Windows Firewall Rules and Policies Management, by blocking IPs, websites, users etc. Tracking IPs of system for hacked attempt done on server, closing open ports and Server Customization
Troubleshooting Protocols related issue: SMTP, HTTP, FTP, IMAP, POP
Handling Client's Day-to-day technical queries via support ticket CMS like Kayako, WHMCS, RackNap