Sajjan Raj Gopinath
Delivery Director
London
Summary
Delivery Director and Transformation evangelist with 20+ years of experience working at executive level developing and implementing strategic road maps for clients with track-record of delivering double digit growth in top and bottom line. Comprehensive Knowledge in software development methodologies like Agile Scrum and Waterfall with good understanding of AWS and Azure. Extensive ITSM experience thru ITIL and developed Application Based Pricing model, which has been a key ingredient in every AVM deal since 2014.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Client Engagement Manager
LTIMindtree
London
02.2023 - Current
- Manage multiple programs for reinsurance client with annual revenue of $2.5Mn. Achieved revenue growth of 90% in a year.
- Successfully carried out VM and data center migration to Azure cloud without affecting BAU and ongoing development involving coordination across multiple towers viz. Infrastructure, DevOps, Security, Data and Testing
- Refactored applications to embrace Azure cloud using Key Vault, App Config and APIM
- Establish and cultivate relationships with executives, clients and vendors while driving project teams to deliver results
- Accountable and responsible for achieving top line and bottom line targets for client
- Developed Strategic roadmap for Global DevSecOps support team formation
- Provided first level of escalation for project issues; managed governance meetings and risk mitigation
Delivery Head - Cloud
LTIMindtree
Coimbatore
08.2021 - 01.2023
- Manage and Head Cloud Delivery for Insurance accounts with annual revenue of $9Mn.
- Grew Cloud Insurance practice from $2.5Mn to $8.6Mn in 1 year
- Accountable and responsible for achieving top line and bottom line targets for portfolio.
- Involved in assessment of applications across 4 lines of Business for PCF exit and estimated overall work and designed Agile PODs for factory based delivery.
- Manage multiple accounts, RFPs, provided oversight for all projects/accounts to ensure delivery within budget and timelines.
Engagement Delivery Manager
Cognizant Technology Solutions
Coimbatore
01.2020 - 08.2021
- Owning the engagement delivery with annual revenue of $6Mn
- Designed Agile Delivery Office to manage 9 Scrum Teams/Squads
- Signed up for new revenue in the tune of $1.2Mn
- Delivered Business Value and provided $200K saving through Lean, automation and work elimination
- Participate in PI event planning as well as Sprint Review and Retrospection, providing engagement summary to client leadership
- Planned and executed seamless coverage during Covid.
Service Delivery Director
Cognizant Technology Services
Coimbatore
09.2017 - 12.2019
- As a Service Delivery Director, for a new $4mn account, was involved right from onboarding and transition of 50+ applications
- Facilitated Agile transformation of newly formed teams, restructured teams to adopt Scrum framework
- Brought in Agile best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, product visioning, spiking, slack, technical debt reduction, empowerment and role training
- Facilitated teams and helped product owner with Story writing, story sizing, Sprint backlog grooming, pre- planning, planning activities
- Maintained a profit of 40% against bid value of 30%, by engaging more than 55% junior resources
Transformation Manager
Cognizant Technology Solutions
Coimbatore
01.2016 - 08.2017
- Transformed account from state of inconsistencies and escalations to a mature, efficient and escalation free operating model yielding higher profit
- Implemented ITIL based service delivery and formed a dedicated Incident Management team reducing escalations
- Reduced backlog by 45%, increased offshore leverage by 15% and increased profit by 26% in 9 months
- Awarded the Associate of the quarter for the phenomenal transformation
Service Delivery Manager
Cognizant Technology Solutions
Coimbatore
01.2014 - 08.2016
- Served as Service Delivery Manager of 2 accounts during the period, with revenue of ~$4Mn
- Visualized, Designed and developed Application Based Pricing Model that helped win a 3 year contract
- Designed employee recognition program, which boosted productivity and improved morale
- Successfully increased profit from 40% to 46% in 2 years and hence awarded Associate of the year
- As part of CSI initiatives, brought in $37K cost saving as well as effected $2.4Mn in cost avoidance by tech currency upgrade initiatives.
Project Manager
Cognizant Technology Solutions
Coimbatore
05.2011 - 08.2014
- Managed delivery of support projects with ~50 members and owned the financial and operations management
- Propelled strategic initiatives like Application health study thru ASL and SLO assessment to improve application performance and availability
- By introducing Dev turn over scorecard and Production Update Tool, reduced incidents by 15% and new install issues by 24%. Saved effort was used to reduce back log by 40%.
Developer/Sr. Developer/Project Lead
Cognizant Technology Solutions
Chennai
09.2003 - 08.2011
- Gathered and defined customer requirements to develop clear specifications for creating well-organized project plans.
- Closely collaborated with project members and developed and trained junior team members
- Maintained tactical control of project budgets and timelines to achieve schedule targets
- Debugged and troubleshot applications, solving technical issues quickly and accurately.
Education
B.Tech - Production Management
Madras Institute Of Technology
Chennai, India 06.1999 - 05.2003
Skills
Delivery Management
undefinedCertification
AWS Cloud Practitioner
Additional Information
- Date of Birth - 15th July 1982
- Gender - Male
- Marital Status - Married
- Nationality - Indian
Timeline
Client Engagement Manager
LTIMindtree
02.2023 - Current
Delivery Head - Cloud
LTIMindtree
08.2021 - 01.2023
AWS Cloud Practitioner
08-2021
Azure Fundamentals
08-2021
SAFe 5.0 Agilist
07-2021
Engagement Delivery Manager
Cognizant Technology Solutions
01.2020 - 08.2021
Service Delivery Director
Cognizant Technology Services
09.2017 - 12.2019
Transformation Manager
Cognizant Technology Solutions
01.2016 - 08.2017
Service Delivery Manager
Cognizant Technology Solutions
01.2014 - 08.2016
Project Manager
Cognizant Technology Solutions
05.2011 - 08.2014
Developer/Sr. Developer/Project Lead
Cognizant Technology Solutions
09.2003 - 08.2011
B.Tech - Production Management
Madras Institute Of Technology
06.1999 - 05.2003
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