Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

SAJNA M I

THRISSUR

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Senior Admin Executive

SFO Technologies Pvt Ltd - NeST Group
Cochin
09.2022 - Current
  • Coordinated office operations and maintained efficient workflow across departmental teams.
  • Managed scheduling and organized meetings for executive leadership.
  • Developed and maintained filing systems to ensure quick access to important documents.
  • Coordinated meetings and travel arrangements for internal and external stakeholders.
  • Maintained confidential files related to personnel matters and sensitive business information.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Answered and routed phone calls and emails, always maintaining confidentiality.
  • Created, maintained and updated documents, reports, and databases.

Head Customer Relation Executive

Skoda Auto Cochin - EVM Motors & Vehicles India Pvt Ltd
Cochin
01.2020 - 09.2022
  • Developed training programs for staff to improve customer service skills.
  • Organized and facilitated regular meetings with senior management teams.
  • Created and maintained relationships with key stakeholders.
  • Create and analyze the Sales Report and the Performance Report.
  • Developed and implemented strategies to increase executive efficiency.

Customer Relation Executive

Morris Garage Cochin - Coastline Garage Pvt Ltd
Cochin
06.2019 - 12.2019
  • Managed customer inquiries and resolved issues effectively.
  • Coordinated service appointments and ensured timely follow-ups.
  • Developed strong relationships with customers to enhance satisfaction.
  • Conducted surveys to gather feedback on service quality.
  • Maintained detailed records of customer interactions and transactions.
  • Facilitated communication between customers and technical teams for clarity.
  • Answered inbound calls, chats and emails to facilitate customer service.

Event Manager

Spoon Events
Thrissur
11.2014 - 10.2016
  • Organized venues, budgets, guest lists, catering, and event timelines.
  • Developed event themes and designs to enhance guest experiences.
  • Evaluated event success through feedback collection and analysis post-event.
  • Implemented marketing strategies to promote events across multiple channels.
  • Provided support to attendees before, during, and after the event as needed.
  • Maintained relationships with existing partners while cultivating new ones.
  • Coordinated with vendors to ensure timely delivery of materials for events.
  • Attended and participated in industry events.
  • Monitored event budgets to ensure accuracy and efficiency in spending.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Created program activities, agendas and budgets based on client requirements.

Education

IATA -

Speed Wings
Cochin
01-2017

Bachelor of Tourism Studies - Tourism And Hospitality

Nirmala College of IT
Chalakudy
01-2017

Bio Science -

Government Higher Secondary School
Kodungallur
01-2012

SSLC -

Government Higher Secondary School
Kodungallur
01-2010

Skills

  • Adaptability
  • Problem-solving aptitude
  • Client relations expertise
  • Administrative management
  • Event coordination
  • Customer service
  • Information protection

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Affiliations

  • Successfully trained six new CREs, enabling them to contribute to the team
  • Completion of a marathon for charity conducted by MG Kerala

Accomplishments

Proficiency Award for Studies, Nirmala College of IT

Inter-college hidden destination winner 2017

References

References available upon request.

Timeline

Senior Admin Executive

SFO Technologies Pvt Ltd - NeST Group
09.2022 - Current

Head Customer Relation Executive

Skoda Auto Cochin - EVM Motors & Vehicles India Pvt Ltd
01.2020 - 09.2022

Customer Relation Executive

Morris Garage Cochin - Coastline Garage Pvt Ltd
06.2019 - 12.2019

Event Manager

Spoon Events
11.2014 - 10.2016

IATA -

Speed Wings

Bachelor of Tourism Studies - Tourism And Hospitality

Nirmala College of IT

Bio Science -

Government Higher Secondary School

SSLC -

Government Higher Secondary School

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SAJNA M I