Saket Bharti

Client Engagement (HRSD):

• Implemented end-to-end HRSD project.
• Was responsible for managing the team, development, and delivering project successfully.

Client Engagement (Knowledge):

• Helped the organization set up knowledge management as per latest functionality.
• Transformed and migrated a large set of records to ServiceNow.

Client Engagement (Integration):

• Set up integrations with multiple 3rd party tools to store tickets and data in ServiceNow.
• Was involved with client to understand the requirement and provide the solution.

Client Engagement (SPM):

• Implemented end-to-end SPM project.
• As part of the implementation, we had set up portfolios, users, and groups. Defined demand and project process, which includes process flow, approvals, stakeholder’s creation, assessments, notification, and some more configurations.

POC (SIR):

• Developed end-to-end process SIR process, created multiple playbooks, and configured workspace.

Client Engagement (Orchestration):

• The client had an extensive platform set up for multiple OpCos with diverse use cases. Automated various processes to streamline operations, reducing time and effort significantly.

Client Engagement (CMDB, Performance Analytics):

• Implemented CMDB setup, migrated CIs, and related processes.
• Creates, number of custom dashboards and reports using performance analytics.

Client Engagement (Event Management, Service Portal):

• As project lead and developer for a US-based energy company, I was responsible for this engagement right from the planning stage till post-production by working closely with the client.
• Involved in cloning and upgrading instances and reviewing all skipped items based on priority.
• Implemented Event management from scratch.
• Integrated monitoring tools to receive data.
• Created portal for a custom application.

Client Engagement (Integration):

• As track lead of a US-based bank company, I implemented multiple integrations with third-party tools.
• Integrated with vRealize Operations, LDAP, eBonding, SCCM
• Worked on scheduled data imports to load foundation data.

Client Engagement (HAM):

• Implemented HAM for US client
• Configure integration with 3rd party
• Wrote complex transform map
• Created import wizard for loading data

Client Engagement (ITSM-Service Catalog):

• Implemented numbers of catalog items, custom workflows, notifications.
• Provided solution for multiple catalog creation, which reduces around 50% development hours.
• Managed track solely and ensured project in seamless manner.

Client Engagement (ITSM-callsIncident, Change, Problem, PPM):

• Implemented entire business process of Incident, Change, and Problem to streamline processes that add up to enhance their employee experience and efficiently handle organizational activities.