Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Saket Popi

Adelaide,SA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Business Manager

Shri Sai Processors
11.2022 - Current
  • Led cross-functional teams to streamline operations and enhance process efficiency.
  • Developed and implemented strategic plans to achieve business objectives and drive growth.
  • Mentored junior staff, fostering skill development and enhancing team performance.
  • Analyzed market trends to identify opportunities for product expansion and revenue growth.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Communicated with customers and vendors positively with particular attention to problem resolution.

Store Manager

OTR
09.2018 - 07.2022
  • Supervised daily operations to enhance customer satisfaction and drive store performance.
  • Trained and mentored staff, fostering a collaborative work environment and improving team productivity.
  • Developed and executed staff training programs, enhancing employee knowledge of products and services.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.

IT Help-desk

IIBIT
04.2019 - 06.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Assisted in the implementation of new software solutions, streamlining operational workflows.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.

Education

Professional Year -

Performance Education
07.2019

Bachelors of Information Technology - Software Development

University of South Australia
06.2018

Diploma of Software Development -

TAFE South Australia
12.2016

Skills

  • Employee management
  • Documentation and reporting
  • Customer relationship management
  • Decision-making
  • Issue resolution
  • Multitasking
  • Team building and leadership
  • Risk assessment and management
  • Data confidentiality
  • Teamwork
  • Problem-solving
  • Conflict resolution proficiency

References

Cody Reed

OTR Area Manager, Adelaide

0409082075


Cristian

OTR Store Manager

0448689984


Subir Sen

Area Manager, Millennium Hi-Tech

0420675009


Timeline

Business Manager

Shri Sai Processors
11.2022 - Current

IT Help-desk

IIBIT
04.2019 - 06.2019

Store Manager

OTR
09.2018 - 07.2022

Professional Year -

Performance Education

Bachelors of Information Technology - Software Development

University of South Australia

Diploma of Software Development -

TAFE South Australia

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Saket Popi