Saket Popi
Adelaide,SA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Business Manager
Shri Sai Processors
11.2022 - Current
- Led cross-functional teams to streamline operations and enhance process efficiency.
- Developed and implemented strategic plans to achieve business objectives and drive growth.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Analyzed market trends to identify opportunities for product expansion and revenue growth.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Store Manager
OTR
09.2018 - 07.2022
- Supervised daily operations to enhance customer satisfaction and drive store performance.
- Trained and mentored staff, fostering a collaborative work environment and improving team productivity.
- Developed and executed staff training programs, enhancing employee knowledge of products and services.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
IT Help-desk
IIBIT
04.2019 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted in the implementation of new software solutions, streamlining operational workflows.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Education
Professional Year -
Performance Education
07.2019
Bachelors of Information Technology - Software Development
University of South Australia
06.2018
Diploma of Software Development -
TAFE South Australia
12.2016
Skills
- Employee management
- Documentation and reporting
- Customer relationship management
- Decision-making
- Issue resolution
- Multitasking
- Team building and leadership
- Risk assessment and management
- Data confidentiality
- Teamwork
- Problem-solving
- Conflict resolution proficiency
References
Cody Reed
OTR Area Manager, Adelaide
0409082075
Cristian
OTR Store Manager
0448689984
Subir Sen
Area Manager, Millennium Hi-Tech
0420675009
Timeline
Business Manager
Shri Sai Processors
11.2022 - Current
IT Help-desk
IIBIT
04.2019 - 06.2019
Store Manager
OTR
09.2018 - 07.2022
Professional Year -
Performance Education
Bachelors of Information Technology - Software Development
University of South Australia
Diploma of Software Development -
TAFE South Australia