History
SAKET SOURAV JHA
F&B Service Hotel Administration
MURSHIDABAD
Summary
- To utilize my skills and attributes as an ambitious professional in this hospitality sector.
- I believe I can create value while working for a premier hospitality unit.
- Can contribute to the growth of organization through my focused and passionate approach.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Cast Member
ROSEATE HOUSE AEROCITY NEW DELHI
New Delhi
07.2022 - Current
- Food and service department
- Handled guest inquiries professionally, providing accurate information about hotel amenities and services.
- Coordinated with vendors for repair and maintenance of hotel.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Oversaw food preparation and monitored safety protocols.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Increased revenue with creative marketing initiatives and promotional events.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized POS system to receive and process food and beverage orders.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Oversaw successful bar service and operations to handle as many as Number guests per day.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Set up wine tastings to bring in business and promote special offerings.
- Upskilled fellow team members on current trends within the industry, elevating overall service quality at the establishment.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bsc In Hotel Administration - Hospitality Administration And Management
IHM GURDASPUR
GURDASPUR PUNJAB INDIA 08.2019 - 04.2022
Tea Sommelier - Tea Production, Plantation, Manufacturing,Storage
ASIAN SCHOOL OF TEAS
18-B, Creek Row, Lebutala, Bowbazar, Kolkata INDIA 01.2023 - 06.2023
Skills
Employee Scheduling
Complaint Handling
Property Management Systems
Sales and Marketing
Emergency Preparedness
Revenue management
Staff recruitment
Task Delegation
Food safety knowledge
Reservation Management
Health and safety compliance
Menu Planning
Guest Relations Management
Tourism industry knowledge
Promotions and discounts
Guest satisfaction monitoring
Brand standards adherence
Guest Relations
Staff Forecasting
Customer Service
Food Safety
Kitchen equipment operation and maintenance
Staff Management
Greeting and Seating Guests
Food production management
Team Collaboration
Food and Beverage Service
Service Quality Standards Evaluation
Cash Handling
Team building
Special Menu Planning
Opening and closing procedures
Multitasking
Adaptability and Flexibility
Analytical Skills
Shortage Reports
Professional Demeanor
Process Monitoring and Improvement
Bar Management
Inventory Management
Cost Control
Restaurant Management
Revenue Forecasting
Mixology expertise
Wine and liquor knowledge
Shift Scheduling
Dining room management
Quality Control
Staff Supervision
Operations Management
POS Terminal Operation
Liquor Law Compliance
Professionalism
Supply Ordering and Management
Attributes
- FLEXIBILITY & RAPID REACTOR to adverse situation
- Technical competency
- Resilient
- Critical thinking skills and futuristic
- Utilizable efficiently
Correspondence Address
WARD NO.1, PILKHANA MORE, BSF CAMP ROSHANBAGH, Lalbagh MURSHIDABAD, 742164
Contact Numbers
- 7699417821
- 6295926734
Email Id
iamsaketsouravjha@gmail.com
Professional Educational Qualification
- ROSEATE HOUSE AEROCITY NEW DELHI, cast member, food and service, 07/01/23
- IHM,Gurdaspur, B-Sc in Hospitality & Hotel Administration, 2022
- C.B.S.E. board, 10+2 (science stream), 2018
- C.B.S.E., 10th, 2015
Industrial Corporate Exposure
- Outdoor catering service at TAJ SWARNA AMRITSAR
- Hyderabad Marriott Hotel & Convention Centre
Extra Curricular Activities Hobbies
- Learning new languages
- Social work
- Cooking
- Yoga & calisthenics workout
- Mobile photography
- Photo editing
- Literature & History
Management Readings
- Bhisma Nirvana by Nilesh Nilkanth oak
- SRIMADBHAGWAT GEETA
Professional Educational Reference
- Mr. SAIF KHAN, F&B Supervisor (Marriott Hyderabad), saifms1998@gmail.com, +91 97764 55462, +918249069106
- Mr. SOHAN LAL, Sr. Lecturer at IHM GURDASPUR, sohanlalkangra@gmail.com, +919915532143
Special Achievements
- Served as Senior Division(SD) cadet 9 Bengal Battalion NCC
- Successfully completed Dwitiya Sopan in Bharat Scouts & Guides
- Outstanding performance in NATIONAL FINANCIAL LITERACY ASSESSMENT TEST(NCFE-NFLAT) 2014
- Successfully secured second position in Competitive level boys long jump
- Successfully completed CATC-XII National Cadets corps(NCC) regimental no:- WBSD/15/225107 Held at Kalyani University complex in Dec 2015
Eyesight
6/6
Personal Information
- Height: 180CM
- Weight: 58kg
- Father's Name: Mr. RANTI DEV JHA
- Date of Birth: 02/27/99
Disclaimer
HERE BY DECLARE THAT ALL THE ABOVE INFORMATIONS ARE TRUE AND AIUTHENTIC TO MY KNOWLEDGE.
Certification
[Tea sommelier] Trainings [Analysis Tasting and training for 5 months]
Interests
Geopolitics
Emerging Business development
Tourism
Learning New Language
Timeline
[Tea sommelier] Trainings [Analysis Tasting and training for 5 months]
04-2023
Tea Sommelier - Tea Production, Plantation, Manufacturing,Storage
ASIAN SCHOOL OF TEAS
01.2023 - 06.2023
Cast Member
ROSEATE HOUSE AEROCITY NEW DELHI
07.2022 - Current
Bsc In Hotel Administration - Hospitality Administration And Management
IHM GURDASPUR
08.2019 - 04.2022