SAKET SOURAV JHA

Cast Member

ROSEATE HOUSE AEROCITY NEW DELHI

New Delhi

07.2022 - Current

Food and service department
Handled guest inquiries professionally, providing accurate information about hotel amenities and services.
Coordinated with vendors for repair and maintenance of hotel.
Collaborated with kitchen team for seamless integration of food and beverage offerings.
Oversaw food preparation and monitored safety protocols.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Managed staff schedules and maintained adequate coverage for all shifts.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Increased revenue with creative marketing initiatives and promotional events.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Proactively identified opportunities to streamline processes or increase efficiency within the team, leading to improved overall performance and customer satisfaction levels.
Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Utilized POS system to receive and process food and beverage orders.
Trained new employees by demonstrating tasks and coaching during daily activities.
Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Oversaw successful bar service and operations to handle as many as Number guests per day.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Set up wine tastings to bring in business and promote special offerings.
Upskilled fellow team members on current trends within the industry, elevating overall service quality at the establishment.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Learned and adapted quickly to new technology and software applications.
Worked flexible hours across night, weekend, and holiday shifts.
Worked effectively in fast-paced environments.
Provided professional services and support in a dynamic work environment.
Managed time efficiently in order to complete all tasks within deadlines.