SAKETH MEDURI
Summary
IT professional with extensive experience in Site Reliability Engineering, leading cross-functional teams to manage multiple applications effectively. Proficient in IBM Mainframe and Coolgen technologies, ensuring optimal performance and reliability. Demonstrated expertise in crisis management, consistently excelling in high-pressure environments. Proven ability in incident management, automation, and proactive monitoring to sustain 24/7 system reliability, and enhance operational KPIs.
Overview
13
13
years of professional experience
Work History
Associate Consultant
Tata Consultancy Services Ltd.
08.2018 - Current
- Directed a high-impact cross-functional team of 48, delivering 100% IT project completion on schedule, consistently meeting or exceeding SLA and KPI targets to ensure seamless client operations.
- Led major incident and problem management reviews, achieving a 27% reduction in recurring incidents through root-cause analysis and systemic process improvements.
- Developed and deployed proactive system monitoring and alert frameworks that maintained robust 24/7 uptime, supporting stringent SLA compliance and enhancing user satisfaction.
- Championed an AI-driven predictive analytics initiative identifying potential payment defaulters, providing a scalable solution as a proof-of-concept to senior leadership.
- Cultivated a culture of continuous learning, achieving 100% staff upskilling to boost operational efficiency and agile delivery capabilities.
- Extended responsibilities to oversee SLA reporting and KPI tracking dashboards, driving actionable insights that optimized platform reliability and incident response times.
- Led strategic collaborations with DevOps and engineering teams to integrate automated remediation tools, reducing Mean Time To Recovery (MTTR) and improving overall system resilience.
Technical Analyst
Infosys Ltd
03.2016 - 08.2018
- Managed a focused team delivering mission-critical reports, maintaining 100% SLA adherence in high-pressure environments.
- Worked closely with clients and onsite coordinators to troubleshoot and resolve complex issues, significantly improving operational workflows and customer satisfaction.
- Coached team members on technical and domain expertise, resulting in a zero-error output and enhanced team productivity metrics.
Software Engineer
Syntel LTD
12.2012 - 02.2016
- Owned end-to-end software development lifecycle and deployment, ensuring project delivery within scope and performance targets aligned with client expectations.
- Mentored peers on advanced system monitoring and incident management methodologies for stable 24/7 uptime and error reduction.
Education
PG Certificate program - General Management
Indian Institute of Management
Nagpur01.2022
B.Tech - Electronics and communication engineering
Vignan's Institute of Technology And Aeronautical Engineering
Hyderabad05-2012
Skills
- Coolgen and IBM Mainframe
- Site reliability engineering
- Cross-functional leadership
- Service-level agreements
- Proactive monitoring
- Incident and problem management
- Automation techniques
- SQL
- Incident management
- SLA reporting
Websites
Timeline
Associate Consultant
Tata Consultancy Services Ltd.
08.2018 - Current
Technical Analyst
Infosys Ltd
03.2016 - 08.2018
Software Engineer
Syntel LTD
12.2012 - 02.2016
PG Certificate program - General Management
Indian Institute of Management
B.Tech - Electronics and communication engineering
Vignan's Institute of Technology And Aeronautical Engineering
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