Saketh Ram
Hyderabad
Summary
Operations and Client Experience professional with over 6 years of experience in associate and specialist roles, delivering high-quality service, process improvements, and compliance-driven solutions. Skilled in KYC, fraud operations, and multi-channel customer engagement, with strong adaptability across digital platforms and office technologies. Recognized for a results-oriented, solution-driven approach, and committed to driving operational excellence and supporting organizational growth.
Overview
7
7
years of professional experience
Work History
Fraud Operations Specialist
Flutter International
Hyderabad
07.2024 - Current
- Monitored transactions and accounts using internal tools (CESAR, AMPS, ACES, CDMS, TSS, ATAS) to detect suspicious activity and ensure AML/KYC compliance.
- Investigated fraud alerts, KYC issues, account restrictions, and withdrawals by conducting detailed risk assessments, and analyzing player behavior.
- Took corrective actions, such as freezing accounts, requesting additional documents, or escalating cases to higher teams.
- Assisted customers with account reactivation/unlocking after verification, while minimizing fraud risk.
- Prepared investigation reports and maintained accurate case documentation to support audits and regulatory compliance.
Customer Verification Advisor
Flutter International
Hyderabad
08.2021 - 07.2024
- Validated international player documentation and processed KYC checks to meet licensing and compliance requirements across multiple regions. Delivered accurate, timely support on account verification and payment queries through email and live chat, handling high contact volumes with consistency and precision. Recognized for strong performance, and promoted to Fraud Operations Specialist.
Business Associate
Accenture
Hyderabad
02.2019 - 08.2021
- Provided 2 years 7 months of dedicated support on the Google Pixel Hardware process, ensuring seamless customer experience and strengthening client trust in Accenture’s service delivery.
Education
Bachelor of Commerce -
Avinash Degree College
Hyderabad04-2018
Intermediate Certificate -
Sri Medha V
Hyderabad05-2015
Skills
- Transaction monitoring and risk assessment
- KYC compliance and fraud investigation
- Documentation accuracy
- Customer relationship management
Timeline
Fraud Operations Specialist
Flutter International
07.2024 - Current
Customer Verification Advisor
Flutter International
08.2021 - 07.2024
Business Associate
Accenture
02.2019 - 08.2021
Bachelor of Commerce -
Avinash Degree College
Intermediate Certificate -
Sri Medha V