Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saketh Ram

Hyderabad

Summary

Operations and Client Experience professional with over 6 years of experience in associate and specialist roles, delivering high-quality service, process improvements, and compliance-driven solutions. Skilled in KYC, fraud operations, and multi-channel customer engagement, with strong adaptability across digital platforms and office technologies. Recognized for a results-oriented, solution-driven approach, and committed to driving operational excellence and supporting organizational growth.

Overview

7
7
years of professional experience

Work History

Fraud Operations Specialist

Flutter International
Hyderabad
07.2024 - Current
  • Monitored transactions and accounts using internal tools (CESAR, AMPS, ACES, CDMS, TSS, ATAS) to detect suspicious activity and ensure AML/KYC compliance.
  • Investigated fraud alerts, KYC issues, account restrictions, and withdrawals by conducting detailed risk assessments, and analyzing player behavior.
  • Took corrective actions, such as freezing accounts, requesting additional documents, or escalating cases to higher teams.
  • Assisted customers with account reactivation/unlocking after verification, while minimizing fraud risk.
  • Prepared investigation reports and maintained accurate case documentation to support audits and regulatory compliance.

Customer Verification Advisor

Flutter International
Hyderabad
08.2021 - 07.2024
  • Validated international player documentation and processed KYC checks to meet licensing and compliance requirements across multiple regions. Delivered accurate, timely support on account verification and payment queries through email and live chat, handling high contact volumes with consistency and precision. Recognized for strong performance, and promoted to Fraud Operations Specialist.

Business Associate

Accenture
Hyderabad
02.2019 - 08.2021
  • Provided 2 years 7 months of dedicated support on the Google Pixel Hardware process, ensuring seamless customer experience and strengthening client trust in Accenture’s service delivery.

Education

Bachelor of Commerce -

Avinash Degree College
Hyderabad
04-2018

Intermediate Certificate -

Sri Medha V
Hyderabad
05-2015

Skills

  • Transaction monitoring and risk assessment
  • KYC compliance and fraud investigation
  • Documentation accuracy
  • Customer relationship management

Timeline

Fraud Operations Specialist

Flutter International
07.2024 - Current

Customer Verification Advisor

Flutter International
08.2021 - 07.2024

Business Associate

Accenture
02.2019 - 08.2021

Bachelor of Commerce -

Avinash Degree College

Intermediate Certificate -

Sri Medha V

Similar Profiles

CREATE PROFILE
Saketh Ram