PRAGATI SONI
Pune
Summary
Business Analyst with over 5 years of experience in delivering scalable digital solutions across diverse sectors including FinTech, Food & Beverages, Insurance, and Public Sector. Proficient in requirements elicitation, documentation (BRD/FRD/SRS), process modeling, and user story creation. Strong technical background in .NET, APIs, SQL, Microservices, and AWS facilitates effective collaboration between business and technical teams. Expertise in transforming complex business needs into clear, actionable requirements, enhancing product clarity and minimizing delivery risks within Agile SDLC frameworks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultant – Business Analyst
Deloitte
Pune
07.2023 - Current
- Conduct requirement workshops and refine scope, edge cases, and dependencies.
- Prepare detailed user stories, acceptance criteria, functional flows, and rule definitions.
- Create and maintain BRDs, FSDs, process maps, and traceability documentation.
- Collaborate with UX teams on journey validation and usability refinements.
- Support development and QA by clarifying requirements, rules, and system behavior.
- Assist in UAT planning, test case alignment, and functional validation.
- Focused on public-sector and healthcare digital platforms, enabling enhanced search, eligibility, benefits, and claims experiences.
- Provider & Benefits Search Modernization: Strengthened rule clarity, parameter logic, and exception handling.
- Unemployment Benefits Enhancements: Led AS-IS/TO-BE mapping and documented eligibility outcomes for complex scenarios.
Software Engineer → Technical Business Analyst
Cognizant
Pune
01.2022 - 07.2023
- Gather and analyze requirements for promotions, payment integrations, and checkout logic.
- Document user stories, sequence flows, and microservice-level requirements.
- Conduct gap analysis and propose TO-BE solutions for ordering workflows.
- Support QA and UAT by validating rules, handling edge cases, and clarifying expected behavior.
- Work closely with engineering teams using .NET Core, AWS, and microservices.
- Supported a global Food & Beverages client across ordering, checkout, payment, and promotional experiences.
- Reduced requirement ambiguity for complex promotional logic.
- Improved communication between business and engineering teams through technical fluency.
Consultant – .NET Developer (Order Management System)
Capgemini
Pune
04.2021 - 01.2022
- Developed and enhanced modules for a US-based fast-food chain’s Order Management System.
- Built features using .NET MVC, Web API, MySQL, and AWS components.
- Authored SQL stored procedures and improved staging pipelines for reporting.
- Performed unit testing and participated in performance optimization efforts.
- Developed and enhanced modules for a US-based fast-food chain’s Order Management System.
Full Stack Developer (.NET & Angular)
Ezytek
Mumbai
05.2019 - 03.2021
- Developed an Insurance Wallet platform enabling agents to manage multi-insurer policies.
- Designed system architecture and MySQL database schema.
- Built Angular-based UI for policy, renewal, and claim workflows.
- Created ASP.NET backend for policy management and client onboarding.
- Integrated insurer systems for policy/premium retrieval through APIs.
- Collaborated with stakeholders for iterative requirement and feature improvements.
- Developed an Insurance Wallet platform enabling agents to manage multi-insurer policies.
Education
PG-DAC - Advanced Computing
Centre For Development of Advanced Computing (C-DAC)
Mumbai01.2019
Bachelor of Engineering - Computer Science
Bhilai Institute of Technology (CSVTU)
Raipur01.2017
Skills
- Business analysis and requirements gathering
- Process mapping and gap analysis
- Functional workflow design
- User acceptance testing support
- Test scenario development
- Traceability management
- Agile methodologies and ceremonies
- Backlog prioritization
- Stakeholder engagement
- Cross-functional collaboration
- C# and ASPNET development
- NET Core and MVC frameworks
- Web API integration
- AWS cloud services
- MySQL database management
- JIRA project tracking
- Git version control
- Online ordering systems management
- Insurance policy administration
- Public sector service delivery
Certification
- Training in Competency-Based Business Analysis (IIBA CCBA), TrainSmart Academy
- Microsoft Azure Data Fundamentals (DP-900), Microsoft
Domain Expertise
- Online Ordering Systems (F&B)
- Payments & Promotions
- Insurance Policy Management
- Public Sector Citizen Services
- Order Management & Dispatch Workflows
Timeline
Consultant – Business Analyst
Deloitte
07.2023 - Current
Software Engineer → Technical Business Analyst
Cognizant
01.2022 - 07.2023
Consultant – .NET Developer (Order Management System)
Capgemini
04.2021 - 01.2022
Full Stack Developer (.NET & Angular)
Ezytek
05.2019 - 03.2021
PG-DAC - Advanced Computing
Centre For Development of Advanced Computing (C-DAC)
Bachelor of Engineering - Computer Science
Bhilai Institute of Technology (CSVTU)