Sakib Hashmi
New Delhi
Summary
Dynamic Customer Service Representative with a proven track record at Ferns N Petals India Pvt Ltd, where I spearheaded an outbound calling strategy, achieving a 26% close rate. Expert in CRM and negotiation, I excel in transforming customer challenges into retention revenue. Skilled in Microsoft Office and known for exceptional problem-solving abilities and critical thinking.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Fnp(Ferns N Petals India Pvt Ltd)
06.2023 - 09.2024
- Executed on outbond calling strategy to warm leads, leading to a close rate of 26%, which exceeded expectations by 50%.
- Maintained up to date knowledge of sales strategies and product offerings.
- Worked closely with existing customers to understand their needs to make them convert into retention revenue.
Retainer
HealthKart.com I Bright LifeCare
08.2019 - 04.2020
- Handling NDR, RTO reports.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
Education
Bachelor of Computer Applications -
D.S. College
Aligarh06-2019
12th -
Pt MR Inter College
Aligarh, India06-2016
10th -
Pt MR Inter College
Aligarh, India06-2014
Skills
- Negotiation
- CRM(OMS- Order managenent system)
- Microsoft office(Word,Excel,Power point)
- Problem-solving abilities
- Active Listening
- Critical Thinking
Listening music & Cricket
Love to hear music and passionate for cricket
Timeline
Customer Service Representative
Fnp(Ferns N Petals India Pvt Ltd)
06.2023 - 09.2024
Retainer
HealthKart.com I Bright LifeCare
08.2019 - 04.2020
Bachelor of Computer Applications -
D.S. College
12th -
Pt MR Inter College
10th -
Pt MR Inter College
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