Sakina Fatma
Noida,IN
Summary
Customer Success and Business Development professional with expertise in customer onboarding, product demonstrations, account management, post-sales support, and B2B operations. Skilled in SAP, Salesforce, CRM management, and consultative selling, with a strong focus on customer satisfaction and retention.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Operations Specialist
Gleaming Glitz
10.2025 - 07.2026
- supported customer onboarding by providing product details and product awareness
- Coordinated daily operational workflows to maintain accurate order processing and timely task completion.
- Monitored inventory records and resolved discrepancies to support reliable stock availability.
- Processed data entry tasks with precision, ensuring consistent documentation across systems.
- Communicated with internal teams to streamline scheduling and prevent workflow delays.
Customer Success Coordinator
Barco
12.2023 - 09.2025
- Managed customer onboarding, post-sales support, and account coordination activities to ensure seamless service delivery and long-term customer satisfaction.
- Handled customer escalations, RMA requests, product swaps, repair coordination, warranty claims, and service-related inquiries while maintaining high service standards.
- Built and maintained strong relationships with customers by understanding business requirements and providing tailored product and service solutions.
- Conducted product demonstrations and solution presentations for walk-in and online customers, showcasing projector and visualization solutions.
- Consulted customers on product specifications, benefits, durability, warranty coverage, and after-sales support to facilitate informed purchasing decisions.
- Identified sales opportunities through customer interactions and collaborated with sales teams to maximize upselling, cross-selling, and revenue generation opportunities.
- Prepared quotations, coordinated order processing, managed customer communications, and ensured smooth execution throughout the sales lifecycle.
- Worked closely with technical, logistics, and service teams to deliver timely solutions and maintain customer satisfaction.
- Maintained accurate customer records, sales documentation, service reports, and account updates using internal systems and CRM tools.
- Proactively followed up with customers to gather feedback, improve service quality, and strengthen customer retention.
- Supported business growth initiatives through relationship management, customer engagement activities, and continuous identification of new business opportunities.
- Consistently delivered a high standard of customer service while balancing customer success objectives with business and revenue goals
Business Development Associate
Geetanjali Institution
01.2018 - 02.2019
- supported students onboarding with post-sales and pre-sales assistance.
- Generated and qualified leads through outbound calls, emails, and consistent follow-up communications to build steady pipeline of prospective students.
- Scheduled appointments and counseling sessions for prospective students and parents, coordinating calendars to ensure timely, well-organized engagement.
- Guided students in selecting suitable courses based on individual eligibility, educational background, personal interests, and long-term career goals.
- Provided clear, accurate information regarding academic programs, admissions procedures, fee structures, and career opportunities to support informed decision-making.
- maintained detailed, up-to-date lead records and supported admissions through consultative selling while achieving targets; relationship management and ongoing client communication.
Education
B.Com. -
Bapu Degree College
Bangalore12th Standard - undefined
Karnataka Pre-University (PUC Board)
10th Standard - undefined
Paramount Academy (CBSE)
BiharSkills
SAP ECC
SAP S/4HANA
SAP SD
SAP MM
ms excel
chat gpt
Timeline
Operations Specialist
Gleaming Glitz
10.2025 - 07.2026
Customer Success Coordinator
Barco
12.2023 - 09.2025
Business Development Associate
Geetanjali Institution
01.2018 - 02.2019
10th Standard - undefined
Paramount Academy (CBSE)
12th Standard - undefined
Karnataka Pre-University (PUC Board)
B.Com. -
Bapu Degree College