Sakir Makkad
Management And Sales And Marketing.
KHAMBHALIA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and management skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Sales and Marketing Manager
Modern Tiles
BLANTYRE
06.2017 - 07.2019
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
- Analyzed sales and marketing data for improved strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Built lasting relationships with clients through outstanding customer service interactions.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Introduced new products to meet customer demand and increase profits.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Collaborated with clients and distributors to create and promote new products.
Branch Manager
MODERN TILES
LILONGWE
08.2019 - 07.2022
- Forecasted trends and recommended improvements based on financial risk analyses.
- Boosted sales and customer loyalty through incentive programs.
- Enhanced branch Sales rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Identified partnership opportunities and established favorable business connections.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Maintained friendly and professional customer interactions.
- Resolved various issues impacting sales management and business operations.
- Gathered and reviewed customer feedback to improve operations.
- Consulted customers to boost product sales and services.
- Implemented service improvements to enhance sales cycle.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Boosted sales and customer loyalty through incentive programs.
- Maintained branch files for major accounts, investments and employees.
- Resolved customer complaints to maintain high level of satisfaction.
- Managed branch sales, customer service, finances and recordkeeping.
- Set pricing strategy and discount rates.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented systems and procedures to increase sales.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Communicated product quality and market comparisons.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored areas for security issues and safety hazards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Collected and authorized payments of guests.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Education
SSE - Board
Genius International School
Rajkot 02.2014 - 03.2015
HSE - Accounting And Business Management
Adarsh English Medium High School
Khambhalia 09.2015 - 03.2017
Skills
Business development expertise
Sales professional
Cash handling expertise
Documentation
Approachable
Sales expertise
Friendly
Verbal/written communication
Customer service awareness
Collections
Staff Management
Banking
Marketing
Timeline
Branch Manager
MODERN TILES
08.2019 - 07.2022
Sales and Marketing Manager
Modern Tiles
06.2017 - 07.2019
HSE - Accounting And Business Management
Adarsh English Medium High School
09.2015 - 03.2017
SSE - Board
Genius International School
02.2014 - 03.2015