Saksham Agarwal

Business Operations Associate

Razorpay

Bangalore

06.2023 - Current

Accurately and efficiently input and update onboarding merchant and client data into designated systems, databases, and spreadsheets for management and dashboard visualization
Data validation for accuracy and completeness by performing data validation checks and resolving discrepancies or errors as needed.
Maintain confidentiality and integrity of client data by adhering to data security and privacy protocols and following company policies and procedures.
Handle large volumes of data management tasks with efficiency, prioritizing tasks and effectively managing workload to meet onboarding deadlines.
Collaborate with team members and cross-functional leaders to address levels of gaps and issues in the process, share best practices, and ensure consistency and accuracy in delivering exceptional merchant experience with product.
Follow standard operating procedures (SOPs) and quality assurance (QA) guidelines for new or existing projects, adhering to established standards and meeting performance metrics.
Communicate effectively with clients and internal stakeholders to clarify requirements, address inquiries and need for enhancements, and provide updates on project status as needed.
Analyzed company's expenditures and developed financial models.
Identify new opportunities for process improvements and automation in workflows, suggesting recommendations to enhance efficiency and productivity.
Data management and extraction with SQL from databases and developing reports using Advance Excel and Power B
Maintain documentation and records BAU activities, including project logs, error reports, and performance metrics, for tracking and reporting purposes.
Stay informed and proficient in industry relevant analytical tools, software applications, and industry best practices by participating in training and professional development activities as needed.