Saksham Gurha

Key deliverable of my work profile encompass end to end parameters of automotive dealer business management

Work profile primarily includes ensuring :

• Customer Satisfaction (Predominantly J D Power CSI Scores & Net Promoter Scores)
• Customer Engagement, Loyalty & Advocacy through customer connect programs
• Dealer Profitability through execution of effective Parts and Labour Retail Business Plans
• Customer Retention through Service Marketing campaigns

Others domain jobs involve dealer governance through process compliance, training & counseling of key front line team members basis gap analysis & ongoing service trends, Inventory analysis (monitoring suggested order quantity & aged stocks) and Enhancing Skill Inventory to improve Fix It Right The First Time scores.

The dealer network that i handle cover TIER I, II & III category cities & hence the job requires formulating & tracking unique business plans of dealers in respective categories.

• Market expansion ( New dealer appointment & branch activation through existing channels ).
• Analyzing sales data & service potential to identify potential markets.
• Implementation of dealership project from scratch.
• Mentoring junior colleagues through the process of dealer appointment.
• Dealer profitability analysis.
• Vendor development.
• Providing inputs regarding standardization of dealership systems and implementing brand@retail norms at locations.
• Developed process guide (Black Book) for dealer development department.

• Expert in planning and integrating new customer prospecting campaigns, increasing firm's acquisition rate by an average of 24% annually.
• Conduct quarterly seminars & training sessions for sales executives to improve their sales techniques.
• Advise developers on how to make homes more appealing to potential buyers, increasing average selling prices by 14% from initial appraisals.
• Accompany buyers during visits to the inspections of property, advising them on suitability and value of homes they are visiting based on current market conditions.
• Responsible for Customer Acquisition & Primary and secondary targets for the assigned territory.