Saksham Negi
Noida
Summary
Skilled Fraud and Risk Analyst with a proven track record at multiple international banks in enhancing anti-fraud measures and minimizing risk exposure. Excelled in guest relations and customer service, leveraging effective communication and investigative techniques. Achieved significant improvements in fraud prevention, demonstrating a keen ability to analyze and resolve complex issues.
Overview
6
6
years of professional experience
Work History
Fraud and Risk Analyst
American Express
Gurugram
01.2024 - Current
- Participated in training sessions regarding best practices for detecting, preventing, and investigating fraud.
- Collaborated with other departments within the organization to ensure compliance with anti-fraud measures.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Opened investigations into issues brought up by individuals in community.
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Identified areas of risk exposure and implemented controls to minimize losses due to fraud.
Collections Account Manager
Barclays
Noida
02.2022 - 12.2023
- Researched account discrepancies and identified areas of improvement in the collections process.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Assisted customers in resolving billing disputes or other issues that impacted their ability to pay outstanding balances.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Front Office Associate
The Oberoi's Maidens
Civil Lines
01.2020 - 04.2021
- Handled financial procedures to facilitate smooth service.
- Contributed to maintaining integrity in hotel sales.
- Performed daily audits of front desk operations and ensured accuracy of financial records.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Prepared detailed reports related to guest feedback surveys and incidents at the hotel.
- Trained new hires on proper use of computer systems and other front office equipment.
Industrial Trainee
The Oberoi
New Delhi
11.2018 - 04.2019
- Participated in team meetings to discuss operational updates and changes.
- Used daily system logs to document production information, discussing issues with management.
Education
Bachelors - Catering Science and Hospitality Management
RIG Institute of Hospitality And Management
01.2020
Higher Secondary -
Father Agnel School
Noida01.2017
Skills
- Effective Communication
- Interpersonal Relationships
- Guest Relations
- Customer Service
- Sales Handling
- Telephone Etiquettes
- Cash Handling
- Excel
- Anti-money laundering
- Fraud patterns
- Fraud prevention
- Investigative techniques
References
Available on Request.
Timeline
Fraud and Risk Analyst
American Express
01.2024 - Current
Collections Account Manager
Barclays
02.2022 - 12.2023
Front Office Associate
The Oberoi's Maidens
01.2020 - 04.2021
Industrial Trainee
The Oberoi
11.2018 - 04.2019
Bachelors - Catering Science and Hospitality Management
RIG Institute of Hospitality And Management
Higher Secondary -
Father Agnel School
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