Saksham Rajput
jammu
Summary
Adept at troubleshooting Cisco & Juniper networks and excelling in incident management, I significantly improved user satisfaction and network reliability at Orange Business Services. As a quick learner and strong team player, I mastered WAN technologies and enhanced customer service operations, showcasing my ability to lead critical incident resolutions effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Engineer Integrated OPS
OrangeBusiness services
Gurgaon
01.2024 - Current
- Monitor network devices like cisco . juniper router & switches , SDWAN devices like viptela & vmanage , genesys services , optical services & versa appliance.
- Incident management from receiving & opening to closure & to provide RFO AND RCA to business with the help of L2 , L3 teams , CSM & PTTs
Graduate Engineer Trainee
Orange business services
Gurgaon
08.2023 - 12.2023
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Troubleshot complex network issues, reducing downtime and improving user satisfaction.
- Designed, implemented, and maintained local area networks (LANs) and wide area networks (WANs) across multiple locations.
Intern
Orange business services
Gurgan
02.2023 - 08.2023
- Exceeded customer satisfaction by finding creative solutions to problems.
- Generated technical reports for customers.
- Provide customer with WAN link support.
Education
Bachelor of Technology - Electronics & Communication
Shri Mata Vaishno Devi University
Jammu & Kashmir07-2023
High School Diploma -
Banyan International School
Jammu03-2019
Skills
- Basic HTML understanding
- CSS Understanding
- Cisco & juniper routers & switches basic troubleshooting
- Incident management
- Customer services operations
- WAN technologies
- Strong team player
- Quick learner
- Critical & major incident management & handling
Certification
- python
- web development boot camp (Udmey)
Timeline
Engineer Integrated OPS
OrangeBusiness services
01.2024 - Current
Graduate Engineer Trainee
Orange business services
08.2023 - 12.2023
Intern
Orange business services
02.2023 - 08.2023
Bachelor of Technology - Electronics & Communication
Shri Mata Vaishno Devi University
High School Diploma -
Banyan International School
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