SAKSHAM SINGH
Delhi
Summary
Accomplished Manager with a proven track record adept in operations management and team leadership. Excelled in enhancing process efficiency and team performance, demonstrating strong organizational skills and effective communication. Skilled in Microsoft Office, with a focus on achieving organizational goals and maintaining high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Manager (MER Operations)
Visit Health Pvt Ltd
Delhi NCR
11.2023 - Current
- Monitored and improved the efficiency of processes, team performance, and ensured the team met defined metrics.
- Ensure process efficiency, SLA adherence, and implementation of a plan to maintain the required TAT.
- Oversee quality checks, and ensure minimal errors in outputs.
- Preparing the team roster for the OPS team, tele-callers, and doctors, and ensuring sufficient staffing as per the process inflow.
- Preparing the monthly payout of part-time consultants and full-time doctors, and reconciling with the finance team for correction and the smooth functioning of the payments.
- Preparing weekly MIS reports, sharing them with the stakeholders, and replying to internal and external queries within two hours during working hours.
- Proactively identify and resolve the operational challenges, and address the process-related issues within the defined timelines.
- Hiring and onboarding the non-clinical doctors for maximizing the closure of cases and maintaining the bandwidth.
- Giving orientation and training to new employees for enhancing their productivity and performance, and achieving organizational goals.
Assistant Manager
GLAMYO HEALTHCARE Pvt Ltd
Delhi
04.2021 - 11.2023
- Delegated daily tasks to team members to optimize group productivity.
- Handling medical operations for smooth alignment of the given task.
- Explore and create ways to resolve problems with processes, technology, and team members to improve overall efficiency.
- Maintaining a monthly OPD/IPD tracker to evaluate doctor conversion, prescription auditing, and OPD payment.
- Maintaining the doctor's monthly payout sheet and reconciliation with the finance team for effective management.
- Maintaining doctor documents, doctor master sheet, and roster for the month.
- Building relationships with doctors and clients, doctor engagement.
- Handling the Surgical Categories and coordination with them for smooth functioning
- Handling Day to Day OPD/IPDs
- Building offline markets in B2B through hospitals and general physicians
- Prioritizing and resolving day to concerns and escalating serious issues to the management
Front Office Executive
AYUSHMAN HOSPITAL, NEW DELHI
New Delhi
02.2020 - 03.2021
- Managed Patient complaints and rectified issues to complete satisfaction
- Welcomed large volume of patient and improved overall patient service
- Handling Front office department along with call center, OPD/IPD management and patient care service
- Drove Patient feedback to deliver information to management for corrective action with operation management
- Ensure smooth functioning of day to day operational activities in hospital
Customer Support Executive
MEDANTA HOSPITAL, GURGAON
Gurgaon
10.2018 - 11.2019
- Conducted patient phone calls and in-person visits to maintain positive relationships
- Trained and mentored new team members to promote productivity, and friendly customer service
- Drove patient escalations to resolution by engaging directly with clients
- Resolved patient complaints and answered customers queries
- Maintaining call standards, quality for better performance
Education
PGDM - Business Administration
SCDL
12-2024
BBA - General studies
Uei Global Management Institute
New Delhi05.2020
Skills
- Business development
- Operations management
- Verbal and written communication
- Key performance indicators
- Time management
- Team management
- Customer relations
- Teamwork and collaboration
- Organizational skills
- Microsoft office expertise
Awards
Best Performer of the Month 4x times, Glamyo Health
Timeline
Manager (MER Operations)
Visit Health Pvt Ltd
11.2023 - Current
Assistant Manager
GLAMYO HEALTHCARE Pvt Ltd
04.2021 - 11.2023
Front Office Executive
AYUSHMAN HOSPITAL, NEW DELHI
02.2020 - 03.2021
Customer Support Executive
MEDANTA HOSPITAL, GURGAON
10.2018 - 11.2019
PGDM - Business Administration
SCDL
BBA - General studies
Uei Global Management Institute
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