Saksham Singh
Technical Presales Consultant
Noida
Summary
Results-driven Technical Pre-Sales Specialist with 4 years of experience in software development and government tenders, currently serving as Technical Presales Consultant at Contaque. Proven expertise in driving pre-sales strategies, managing complex client requirements, and delivering customized solutions for large-scale government projects.
- Spearheaded pre-sales efforts that led to a 15% increase in client acquisitions and played a key role in building and managing a centralized knowledge base, improving internal efficiency by 25%.
- Facilitated over 30+ high-impact requirements gathering sessions with government clients, ensuring accurate documentation and solution alignment with client needs.
- Strong command of SDLC methodologies, including Agile created.
- Successfully contributed to 7+ major government projects, including Kisan Call Center (KCC), IRCTC (Call Center 139), Canara Bank (Recovery & Collections), Ministry of Health, and Mumbai Metro Rail Corporation (MMRC).
- Recognized for exceptional stakeholder management, critical thinking, and ability to adapt rapidly in fast-paced, high-stakes environments.
- Created and maintained 50+ business and technical documents, ensuring clear communication between development, sales, and government
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Technical Presales Consultant
Contaque
Noida
01.2024 - Current
- Worked across multiple Systems Development Lifecycle (SDLC) methodologies, including Waterfall and Agile, contributing to the successful delivery of 15+ projects on time and within budget.
- Collected and documented 100+ functional and non-functional requirements through detailed test plans, use cases, and product definitions, ensuring complete alignment with stakeholder expectations.
- Assisted in the design, construction, and implementation of 5+ IT solutions, applying strong listening and interpretative skills to identify and resolve critical technical and business issues.
- Managed resource scheduling for a team of 15+ members, improving project delivery efficiency by 25% and ensuring a smooth workflow.
- Drove effective communication across all stakeholders, resulting in improved collaboration between management, developers, and offsite teams, reducing project delays by 20%.
- Developed detailed functional specifications for 10+ projects through JAD sessions, requirements workshops.
- Facilitated collaboration among 150+ stakeholders, including management, developers, Q&A teams, business users, and offsite teams through JADs, brainstorming sessions.
- Led pre-sales initiatives, contributing to a 15% increase in client acquisitions and securing ₹15M+ in new business for the company.
- Played a pivotal role in establishing and managing a pre-sales knowledge base, streamlining access to technical and business resources for over 30 team members.
- Spearheaded the development of a field agent mobile application, resulting in agents being able to easily contact clients, send documents via WhatsApp, and track real-time locations through geotagging.
- Collaborated on AI projects, including Chatbots and VoiceBots development for MMRC, integrating NLP models and Large Language Models (LLMs) to enhance customer interaction, resulting in a 40% improvement in customer response times.
- Led RFP and RFI processes for several government clients and corporate organizations, including Kissan Call Center, Mumbai Metro Rail Corporation (MMRC), Ministry of Labour, Canara Bank, and Punjab National Bank, focusing on AI, software development, and IT solution requirements.
Associate Pre-sales
Contaque
Noida
08.2021 - 12.2023
- Conducted in-depth analysis of client business processes, identifying areas for improvement, and proposing customized solutions to enhance operational efficiency, resulting in increased client satisfaction.
- Played a pivotal role in the development and maintenance of a knowledge base for pre-sales activities, ensuring the team is well-equipped with the latest market trends, competitor insights, and product knowledge.
- Assisted in the preparation and delivery of compelling and client-focused presentations, proposals, and product demonstrations, contributing to a 15% increase in successful client acquisitions.
- Collaborated with the Sales Team to identify and pursue 50 new business opportunities, leading to a 20% increase in revenue generation within a 6-month period.
- Excellent communication skills, both verbal and written.
Education
B.Tech. - Information Technology
JSS Academy of Technical Education
Noida 01.2017 - 01.2021
HSC -
Deep Memorial Public School
Ghaziabad 01.2015 - 01.2017
SCC -
Cambridge School
Indirapuram, Ghaziabad03.2015
Skills
Certification
Certified in iPhone App Development, Madrid Software Training Solutions, Saket, Delhi, 08/01/18
Personal Information
Date of Birth: 01/10/99
Timeline
Technical Presales Consultant
Contaque
01.2024 - Current
Associate Pre-sales
Contaque
08.2021 - 12.2023
B.Tech. - Information Technology
JSS Academy of Technical Education
01.2017 - 01.2021
HSC -
Deep Memorial Public School
01.2015 - 01.2017
SCC -
Cambridge School
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