GURPREET SINGH
New Delhi
Summary
Committed and proactive professional with extensive experience in managing customer calls, supervising escalations, and overseeing floor operations.
Overview
3
3
years of professional experience
Work History
Travelling Process PPC
Calling Genie pvt ltd
03.2025 - Current
- Assisted customers with travel-related bookings, queries, and issue resolution.
- Delivered high-quality customer service by managing calls.
- Assisted customers in selecting travel packages and destinations.
- Provided detailed information about travel itineraries and accommodations.
- Coordinated bookings for flights, hotels, and rental cars efficiently.
- Utilized reservation systems to manage travel arrangements accurately.
Travel Sales Agent
MSV TRAVELCATIONS Pvt Ltd
09.2024 - 01.2025
- Provided detailed information about travel itineraries and accommodations.
- Coordinated bookings for flights, hotels, and rental cars efficiently.
- Maintained up-to-date knowledge of travel regulations and industry trends.
- Communicated effectively with clients to understand their travel preferences.
Customer support executive ALG process
Teleperformance
Gurugram
02.2024 - 05.2024
- Handled customer calls and emails and chat ensuring prompt query resolution and service delivery.
- Managed escalation calls, supported floor operations, and created service tickets with accuracy.
- Consistently maintained customer satisfaction by providing professional, empathetic support.
CUSTOMER SUPPORT EXECUTIVE
IGT Lufthansa Process
09.2022 - 10.2023
- Coordinated with teams to support daily workflow and ensure timely completion of assignments.
- Managed email correspondence using CRM software to track customer interactions.
- Responded to customer inquiries via email with accurate and timely information.
- Assisted customers with flight issues and resolved complaints effectively through email.
Education
Bachelor of Commerce - Commerce
UNIVERSITY OF DELHI
COLLEGE OF VOCATIONAL STUDIES (SOL)07-2021
Senior Secondary - Commerce
MODERN PUBLIC SCHOOL
SHALIMAR BAGH, NEW DELHI06-2017
Skills
- Technical Analysis
- Interpersonal Skills
- Excel Modelling
- Communication Skills
- Problem Solving
- Ability to work under pressure
- Travel coordination
- Customer relationship management
- Customer service
- Issue resolution
- Customer relations
Languages
- Hindi
- English, Fluent
- Hindi, Fluent
Volunteering And Leadership
- Member, Rotaract Club Delhi Akash, Actively participated in community development initiatives and youth engagement activities.
- Volunteer, NGOs (2 organizations), Contributed to social initiatives, assisting in awareness programs and support activities.
Timeline
Travelling Process PPC
Calling Genie pvt ltd
03.2025 - Current
Travel Sales Agent
MSV TRAVELCATIONS Pvt Ltd
09.2024 - 01.2025
Customer support executive ALG process
Teleperformance
02.2024 - 05.2024
CUSTOMER SUPPORT EXECUTIVE
IGT Lufthansa Process
09.2022 - 10.2023
Bachelor of Commerce - Commerce
UNIVERSITY OF DELHI
Senior Secondary - Commerce
MODERN PUBLIC SCHOOL