Sakshi
Pune
Summary
Seeking career as a Business Analyst in the healthcare sector, utilizing my academic knowledge, analytical skills, and passion for improving healthcare systems to support data-driven decision-making, optimize processes, and contribute to delivering better patient outcomes. Results-driven Healthcare IT professional with 4+ years of experience in implementing and optimizing EHR systems across diverse healthcare settings. Successfully led 50+ EHR go-live projects. Recognized for exceptional performance, including commendation from GM and a 4/5 manager rating. Excel in leading cross-functional teams through end-to-end implementation and training. Developing strong leadership and project management skills. Monitoring project progress; implemented proactive measures to mitigate risks. People builder with competency in leading technical teams and enabling knowledge sharing; ability to work both independently and as a contributor to a team environment. Seeking a challenging Business Analyst role to leverage technical expertise, analytical skills, and business acumen to drive digital transformation and operational excellence in business management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Cognizant
Bengaluru, India (Remote)
07.2023 - Current
- Managed relationships with key clients, ensuring consistent communication and delivering high-quality solutions, resulting in a client satisfaction rate more than 98%
- Demonstrated an exceptional track record by achieving rapid autonomy for all providers within a span of fewer than 2 weeks on Go-Live implementation accounts
- Expertise in implementing and optimizing various Electronic Health Record (EHR) systems, including Epic, Cerner, and eClinicalWorks
- Facilitated cross-functional collaboration to achieve process optimization goals
- Consistently met project deadlines, 30-minute TAT, and exceeded client expectations by effectively managing quality control operations with incorporation of strong written and verbal communication skills
Quality Documentation Specialist
Nuance Communications (A Microsoft Company)
Bengaluru, India
04.2022 - 06.2023
- Ensured the accuracy and reliability of speech recognition-based AI solutions for 50+ US-based clients, meeting stringent quality standards (>98% quality) on each client
- Developed comprehensive training materials for new team members, improving onboarding efficiency.
- Spearheaded 7 groups of people, providing training on new accounts and software systems to enhance teamwork and adapt to client onboarding and transitions.
- Achieved project deadlines with a 4-hour TAT and maintained a RTF of under 3 hours, consistently surpassing client expectations through efficient quality control management and exceptional communication skills.
Clinician Documentation Specialist 4
EMR System Pvt. Ltd.
Mohali, India
01.2022 - 03.2022
- Simplified onboarding and CRM for new clients, successfully implementing processes to enhance client retention and satisfaction of 20+ clients within a 2-week timeframe
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
Physician assistant
IDS Infotech Pvt. Ltd.
Mohali
10.2020 - 12.2021
- Completed a 4-month training program in healthcare documentation processes, multi-tasking, and teamwork in 1.5 months
- Assisted in on-the-job training of other executives, sharing knowledge and providing guidance
Trainee
AIIMS
New Delhi
05.2019 - 07.2019
- Worked as a full-time trainee at AIIMS Oncology Department in two laboratories Molecular Biology and Flow cytometry
- Hands on training and complete understanding regarding various molecular biology techniques, bio-informatics tools, basics of flow cytometry, & basic bio-technological tools
Education
MBA executive - Business Analytics
Symbiosis Centre For Management & Human Resource Development
04-2025
MSc. - Molecular Biology and Biochemistry
Guru Nanak Dev University
06-2020
BSc. - Bio-medical Sciences
University of Delhi
06-2018
Skills
- Power-Bi
- Tableau
- SPSS
- Basic Python
- SQL
- R
- Word
- Advanced Excel
- PowerPoint
- EMR
- EHR
- Jupyter
- Project Management
- Business Analysis
- Risk Mitigation
- Change Management
- Escalation Management
- Implementation Support
- Change Management
- Communication
- Clinical Documentation
- Team Leadership
Position of responsibility
- Volunteered a team in conducting various duties related to annual college fest.
- Headed a team for conducting all the creative activities related to annual college fest.
- Presented a research paper on how 'Blocking the migration of regulatory T-cells to leukemic hematopoietic microenvironment delays progression of leukemia.'
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Declaration
I hereby declare that the above information is true to the best of my knowledge.
Certification
- Basic Data Descriptors, Statistical Distributions, and Application to Business Decisions
- Strategic Management
- Excel Skills for Business Specialization
Timeline
Senior Process Executive
Cognizant
07.2023 - Current
Quality Documentation Specialist
Nuance Communications (A Microsoft Company)
04.2022 - 06.2023
Clinician Documentation Specialist 4
EMR System Pvt. Ltd.
01.2022 - 03.2022
Physician assistant
IDS Infotech Pvt. Ltd.
10.2020 - 12.2021
Trainee
AIIMS
05.2019 - 07.2019
MBA executive - Business Analytics
Symbiosis Centre For Management & Human Resource Development
MSc. - Molecular Biology and Biochemistry
Guru Nanak Dev University
BSc. - Bio-medical Sciences
University of Delhi