Sakshi

Organisation Merge Programme

• Led end-to-end impact analysis for the consolidation of H&B and B2B Salesforce orgs into a unified B2B org, covering all modules, standard and custom objects, and core business processes across the programme.
  
• Presented analysis, risk assessments, and strategic recommendations on org merge approaches and data migration strategies to CoEs and Product Owners across multiple workstreams, enabling informed programme-level decision-making.
  
• Collaborated cross-functionally with design, development, QA, and data engineering teams to ensure seamless migration of data and metadata, validating that all business processes operated as expected post-merge.
  
• Produced comprehensive impact analysis documentation and data mapping artefacts, serving as a key reference for migration planning and post-go-live validation across all affected teams.
  
• Facilitated regular governance cadences with Product Owners and Centre of Excellence leads, aligning stakeholders on merge decisions, migration progress, and post-merge stabilisation activities.

Service Cloud

• Implemented an end-to-end Service Cloud solution for a European consumer dairy customer.
• Authored detailed Business Requirement Documents (BRDs) and Functional Specification Documents (FSDs) to support solution design and delivery.
• Acted as the primary liaison between business stakeholders and Product Owner, ensuring alignment and smooth project execution.
• Played a role as Business Analyst and Project Manager, leading requirement discovery, conducting technical discussions, and managing end-to-end documentation.
• Drove implementation, facilitated UAT sessions, delivered user training, and supported Go-Live and Hypercare phases.

FSL

• Collaborated with stakeholders to gather and analyze business requirements for enhancing an existing Field Service Lightning (FSL) implementation for a home automation client.
• Provided strategic consultation on new feature development, translating business needs into scalable technical solutions.
• Worked closely with technical teams to facilitate end-to-end integration with multiple environments, including SAP and Razorpay, ensuring seamless data exchange and process automation.
• Managed the phased rollout of new features, coordinating with cross-functional teams to ensure a smooth transition, minimal disruptions, and a stable live application.
• Collaborated with cross-functional teams to optimize workflows and improve technician scheduling, service automation, and payment processing within FSL.

Healthcare

• Led end-to-end implementation of patient and 360° referral process on Salesforce for a hospital healthcare organization. Managed requirement gathering, multi-phase execution to streamline operations.
• Integrated Salesforce with the hospital management system, ensuring seamless data flow via Data Cloud. Developed a 360° performance view for analysis and reporting on sales referral performance from multiple line of business.
• Designed a user-friendly and efficient application, improving workflow automation and data accuracy. Enhanced referral tracking, patient engagement, and operational efficiency through Salesforce solutions.
• Developed admin manuals and utilisation dashboards to aid with and provide clear visibility into adoption of the system after GoLive.
• Worked hand in hand with the business team and the implementation team to develop a system that addressed the pain points and develop and deliver an impactful and efficient system.
• Worked closely with technical teams to facilitate end-to-end integration with multiple environments, including Medmantra and Data Cloud, for management and seemless flow of Patient’s data

• Managed end-to-end Salesforce projects: requirements gathering, documentation, sprint planning, and post-go-live training.
• Created Business Requirements Documents (BRD) and Functional Specifications Documents (FSD).
• Acted as the key liaison among business units, IT, PMO, and third-party vendors to ensure consistent alignment and successful project delivery.
• Continuously assessed business processes and identified opportunities for automation, optimization, and innovation.
• Stayed current with emerging technologies and industry trends to drive proactive solutions and business agility.
• Developed an Accelerator for Salesforce-to-AWS S3 file sync, offering customisable settings for administrators.
• Created an Accelerator enabling users to create and sell product bundles, with dynamic components integrated into quotes and opportunities.
• Developed an AppExchange product on top Education and Experience Cloud, streamlining the shopping cart experience for short course registration.
• Managed documentation and coordinated between development and quality assurance teams, ensuring a successful product launch.

• Managed client relations and daily operations in a co-working space, ensuring a seamless and engaging workspace experience.
• Coordinated with vendors and organized community events, boosting member engagement and satisfaction.
• Streamlined operations to enhance the overall workspace experience and optimize member services.

• Worked with Hilton's sales teams to identify corporate partnerships and sales opportunities across Pan India, contributed to revenue growth by expanding Hilton's corporate client base.