Sakshi Agrawal
Gurgaon
Summary
Results-driven hospitality professional with expertise in Revenue Management, Distribution Channel Management, and Reservation Operations within the luxury hotel industry. Skilled in maximizing revenue through strategic pricing, OTA management, inventory control, rate parity, and market analysis. Proficient in PMS, Channel Managers, CRM systems and OTA extranets with strong focus on revenue optimization, operational efficiency, call quality, and exceptional guest handling.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager Reservations and revenue
The Postcard Hotel
Gurgaon
07.2025 - Current
- Handling inventory management, rate loading, and availability updates across multiple distribution channels and OTAs.
- Monitoring revenue performance and implementing pricing strategies to maximise occupancy, ADR, and overall hotel revenue. Managing channel distribution, rate parity, promotions, and visibility across booking platforms.
- Coordinating with different OTA partners to maximise distribution reach, visibility, and revenue generation opportunities.
- Developing and implementing revenue strategies in coordination with distribution partners, and hotel operations teams.
- Increased overall hotel revenue by 32% compared to the previous year through strategic pricing and distribution planning.
- Conducting daily business on books analysis, market comparison, and pace reports to understand booking trends, and optimise future strategies.
- Monitoring competitive set pricing and market movement regularly to maintain competitive positioning and improve conversion.
- Worked towards improving call quality, guest handling, and personalised guest engagement to enhance guest satisfaction and loyalty.
Reservations Supervisor
The Postcard Hotel
06.2024 - 07.2025
- Assisted with hotel reservations by managing bookings, amendments, cancellations, and special guest requests efficiently.
- Coordinated with front office and operations teams to facilitate smooth reservation management and maintain guest satisfaction.
- Gained knowledge of OTA platforms, direct bookings, corporate reservations, and travel agent interactions.
- Compiled daily reservation and occupancy reports for management review.
- Ensured accuracy in reservation records and guest profiles to support seamless operations.
Sales Reservation Associate
PRAXIS SERVICES LTD.
05.2023 - 06.2024
- Assisted customers via phone and email with inquiries.
- Provided information on products and services to address customer concerns.
- Handled reservations, bookings, and cancellations accurately and efficiently.
- Communicated details on pricing, availability, features, and promotions effectively.
- Recommended additional products or services to enhance customer experience.
- Resolved customer complaints and issues regarding reservations and payments.
- Ensured high levels of customer satisfaction through attentive service and follow-ups.
HR Coordinator Intern
BASKET HUNT PVT. LTD.
- Support management in managing full recruitment lifecycle for diverse roles to secure quality talent.
- Assist in developing and posting job advertisements on social media and job boards.
- Help screen resumes and candidates, qualifying for interviews and guiding them through the interview process.
- Facilitate onboarding of new employees to ensure smooth integration into the organisation.
- Serve as point of contact, fostering strong candidate relationships during selection process.
- Provide coaching and support to junior recruiting staff.
Industrial Trainee
HYATT ANDAZ DELHI
- Gained exposure in all domains of hotel operations.
- Received a letter of praise from customers for helping them solve their problems.
- Assisted 50+ customers per day by welcoming guest to the facility, addressing complaints, and finding solution to their problems.
Education
M.Sc. - Hospitality Administration
Institute of Hotel Management
Lucknow01-2023
B.Sc. - Hospitality & Hotel Administration
State Institute of Hotel Management Catering Technology and Applied Nutrition
Jodhpur01-2021
Certificate of senior secondary education -
Sunbeam Bhagwanpur
VARANASI01-2018
Certificate of secondary education -
DALIMSS
NTPC, Tanda01-2016
Skills
- Hotelogix expertise
- Microsoft Excel and Word
- Presentation skills
- Verbal and written communication
- Analytical problem-solving
- Revenue management
- Channel distribution management
- Inventory control
- Pricing strategy
Accomplishments
- Successfully exceeded monthly sales target by 15%.
- Promoted to an SME role in a span of one month during my internship at Basket Hunt.
- Trained Kathak Dancer and participated in various dance competitions.
- Coordinated for UP NRI Department at Global Investors Summit.
Languages
English
Hindi
Hobbies and Interests
- Dancing
- Baking
Hobbies and interests
- Dancing
- Baking
Timeline
Assistant Manager Reservations and revenue
The Postcard Hotel
07.2025 - Current
Reservations Supervisor
The Postcard Hotel
06.2024 - 07.2025
Sales Reservation Associate
PRAXIS SERVICES LTD.
05.2023 - 06.2024
HR Coordinator Intern
BASKET HUNT PVT. LTD.
Industrial Trainee
HYATT ANDAZ DELHI
M.Sc. - Hospitality Administration
Institute of Hotel Management
B.Sc. - Hospitality & Hotel Administration
State Institute of Hotel Management Catering Technology and Applied Nutrition
Certificate of senior secondary education -
Sunbeam Bhagwanpur
Certificate of secondary education -
DALIMSS