SAKSHI ANAND
New Delhi
Summary
Dynamic and result-oriented professional with over 10 years of experience in the IT industry. Driving revenue growth through strategic partnerships and forging strong alliances. Excel at aligning business objectives with key stakeholders to drive mutual growth. Proven track record in leading account strategies, sales cycle, and developing go-to-market consultative selling with cross-functional collaboration, accelerate cloud adoption, and customer success. Adept at managing accounts with a customer-first approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Excis Compliance India Pvt Ltd
08.2024 - Current
- Built and nurtured strategic alliances with top-tier hyperscalers.
- Built strong relationships with C-level executives, identifying pain points, and delivering tailored cloud-based solutions.
- Develop account plans and strategies to achieve revenue targets.
- Prepare proposals, presentations, and negotiate contracts to close deals effectively.
- Streamlined service delivery processes, resulting in a 15% reduction in operational costs, while improving service delivery times by 20%.
- Developed and implemented strategies to improve SLA adherence, SLA compliance, across multiple projects.
- Led the transition and implementation of new service delivery models for key clients, resulting in enhanced operational efficiency and reduced service delivery bottlenecks.
- Collaborated with cross-functional teams to define, execute, and monitor service delivery strategies, ensuring optimal client satisfaction and service performance.
- Delivered complex IT projects within time and budget constraints, while adhering to SLAs, KPIs, and operational targets.
- Working with onboarded partners for seamless cost-effectiveness of projects and deliverables.
Customer Relationship Manager
Cognizant Technologies Solutions
Noida
07.2023 - 07.2024
- Consulting India’s top pharmaceutical and telecommunications companies to assist them in exceeding their sales goals and reducing their operational costs.
- Proactive opportunities created worth $2 million for workforce stability, supply chain managed services, SAP renewal, and application development for inventory and supply control.
- Build and maintain strong relationships with existing clients.
- Recognize client needs and objectives to provide solutions that meet or exceed expectations from the Cognizant portfolio.
- Maintain the P&L account for existing clients.
- Optimizing the pricing methodologies with UPT (Universal Pricing Template) and ensuring optimized rates are delivered.
- Oversee the management and growth of assigned client accounts.
- Identify opportunities for upselling or cross-selling additional services.
- Develop account plans and strategies to achieve revenue targets
- Collaborate with internal teams, such as sales, delivery, and support, to ensure a unified approach to client interactions.
- Play an active role in risk management identification and resolution, as per the Cognizant risk mitigation framework.
- Manage and review contracts, service level agreements (SLAs), master agreements, and statements of work with clients.
- Prepare and present regular reports on key performance indicators (KPIs).
Pre-Sales Manager
Pert Telecom Solutions Private Limited
Gurgaon
09.2022 - 07.2023
- Actively participate in engaging technical and non-technical marketing and sales audiences through platform and solution demonstrations.
- Offer tailored solutions throughout the sales cycle by delivering customized product demonstrations to customers and prospects.
- Delivering cloud-based consultative selling.
- Demonstrate proficiency in resolving complex technical, strategic, and business challenges.
- Prepare base-level pricing and a commercial proposal to meet customer requirements.
- Compile comprehensive bid documents, including declarations, and undertakings.
- Develop engaging presentations and product demonstrations for clients across different market segments, from small and mid-size to enterprise level.
- Create conceptual content for RFPs, RFIs, and customer proposals.
- Play a vital role in crafting customized bid content to align with customer needs.
- Develop strategic positioning of leads before engaging with solution teams.
- Collaborate with sales, marketing, and cross-functional teams for the lead qualification process, analyze performance, and generate comprehensive reports using reporting and dashboard tools.
Sales Operations Specialist
Cognyte Analytics India Private Limited
Gurgaon
04.2020 - 09.2022
- Create monthly content for executive presentations and board reporting.
- Tracked and analyzed key metrics, including pipeline growth, win/loss rates, and quota attainment.
- Collaborated closely with the government and successfully delivered projects.
- Manage the end-to-end bid process.
- Manage virtual bid teams and inputs from key stakeholders, typically engaging with sales, marketing, product teams, finance, commercial, legal, and project management/delivery.
- Worked with the sales lead to develop a clear win strategy for each bid, and ensure win themes are clear and compelling.
- Maintain procurement and contract records.
- Build relationships with top hyperscaler partners and be the only point of contact for APAC.
Project Co-Ordinator
Verint Cyber Intelligence Solutions India Private Limited
Gurgaon
01.2016 - 03.2020
- Worked closely with project managers and engineers to ensure project needs were fulfilled, and budgets were honored.
- Collaborated with the senior project manager to define project goals and establish a timeline plan to achieve them.
- Ensured successful project execution according to established objectives, timelines, and costs.
- Monitored project progress and created a project report for key stakeholders.
- Managed project management documents such as the project plan, budget, schedule, or scope of statement/work.
Business Development Executive
Verint Systems India Private Limited
Gurgaon
01.2015 - 12.2015
- Lead and conducted in-depth analysis of business performance versus business goals
- Oversaw all aspects of design and development and offered design solutions when necessary
- Managed front-end and back-end development in the company's Portfolio Analyst, Employee Track, and Account Management systems
- Foster a collaborative environment within the organization
Education
Master’s in business administration - Finance
Symbiosis Centre for Distance Learning
Pune07.2008
Bachelor of Art -
University of Delhi
New Delhi04.2006
Skills
- CRM Tools: Salesforce, Zoho
- SAP/S4HANA
- Cloud platforms: Azure, Google Cloud, AWS
- Office Suite: MS, Excel, PowerPoint, Word
- Project management: JIRA
- Negotiation and Contract Management
- Alliances partnerships
Affiliations
- Driven decision-making achieved a 25% increase in customer engagement by analyzing campaign data
- Effective communication skills, collaborated with cross-functional teams to develop successful partner/alliance partnerships
- Led end-to-end sales cycle with strategic partnerships with top level hyperscale's through consultative selling
Accomplishments
- Employee of the Year in 2019
- Awarded with APAC Level II Q4 in 2018 for exemplary performance
- Awarded the India Quarterly Award in 2021
Certification
- LinkedIn Learning
- Sales Management Foundation
- Effective communicator
- Business Analyst
- Project management techniques and tools
- Executive Program in Business Management
Personal Information
Date of Birth: 02/16/85
Email: sakshi077@gmail.com
Mob: +91 8587060500
Hobbies and Interests
- Travelling
- Painting
- Sketching
- Adventure Sports
Languages
Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Account Manager
Excis Compliance India Pvt Ltd
08.2024 - Current
Customer Relationship Manager
Cognizant Technologies Solutions
07.2023 - 07.2024
Pre-Sales Manager
Pert Telecom Solutions Private Limited
09.2022 - 07.2023
Sales Operations Specialist
Cognyte Analytics India Private Limited
04.2020 - 09.2022
Project Co-Ordinator
Verint Cyber Intelligence Solutions India Private Limited
01.2016 - 03.2020
Business Development Executive
Verint Systems India Private Limited
01.2015 - 12.2015
Master’s in business administration - Finance
Symbiosis Centre for Distance Learning
Bachelor of Art -
University of Delhi
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