Pre Counsellor
IDP Education
2022 - Current
Sakshi Barman
Gurgaon,HR
Timeline
Inside Sales Representative
Extramarks
09.2022 - 11.2022
PRE SALES EXECUTIVE
Byjus Think And Learn
2022 - 2022
Customer Support Executive
Tech Mahindra
07.2021 - 12.2021
M.COM - COMMERCE
Dr. RAM MANOHAR LOHIA AVADH UNIVERSITY
2020 - 2022
Senior Officer
ICICI Bank
06.2018 - 04.2019
Customer Support Executive
Limeroad.com
09.2016 - 09.2017
B.COM - COMMERCE
Dr. Ram Manohar Lohia Avadh University
2013 - 2016
Work History
Pre Counsellor
IDP Education
GURGAON, HARYANA
2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Inside Sales Representative
Extramarks
NOIDA, UTTAR PRADESH
09.2022 - 11.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
PRE SALES EXECUTIVE
Byjus Think And Learn
BANGLORE, KARNATAKA
2022 - 2022
- Reduced time spent on manual tasks through automation and integration of pre-sales systems, allowing for increased focus on strategic activities.
- Enhanced team morale by fostering a collaborative work environment that encouraged open communication and mutual support.
- Boosted customer satisfaction by addressing and resolving pre-sales inquiries promptly and professionally.
- Bridged knowledge gaps between technical experts and prospective clients, simplifying complex concepts for easier understanding during presentations.
Customer Support Executive
Tech Mahindra
CHANDIGARH, PUNJAB
07.2021 - 12.2021
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.
- Provided comprehensive product training to new team members, ensuring high-quality customer support.
Senior Officer
ICICI Bank
JHANSI, UTTAR PRADESH
06.2018 - 04.2019
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Optimized currency exchange transactions, providing customers with competitive rates and increasing bank revenue from these services.
- Enhanced compliance with banking regulations by conducting regular audits and training sessions for staff, ensuring adherence and reducing legal risks.
Customer Support Executive
Limeroad.com
GURGAON, HARYANA
09.2016 - 09.2017
- Achieved high customer service ratings consistently by maintaining deep understanding of product offerings.
- Provided personalized support to customers by understanding their unique needs and preferences.
- Listened to customers' questions and concerns to provide answers or responses.
- Introduced customer feedback system to gather insights and improve service delivery.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Education
B.COM - COMMERCE
Dr. Ram Manohar Lohia Avadh University
AYODHYA 2013 - 2016
M.COM - COMMERCE
Dr. RAM MANOHAR LOHIA AVADH UNIVERSITY
AYODHYA 2020 - 2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
- Active Listening
- Decision-Making
- Problem Resolution
- Verbal Communication
- Organization and Time Management
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
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