Summary
Overview
Work History
Education
Skills
Certification
Social activities
Timeline
Generic
Sakshi Bhatnagar

Sakshi Bhatnagar

CRM Executive
Kandivali East

Summary

Dynamic marketing professional with a postgraduate degree, certifications in digital marketing and advertising, and hands-on CRM experience, seeking to leverage expertise in customer engagement and campaign management as a Digital Marketing Specialist

Overview

3
3
years of professional experience
3
3
Certifications

Work History

CRM Executive

Writer Information Management Services
06.2023 - Current
  • Customer Relationship Management with their Top Existing NBFC Account
  • End to End process With Sales team, Operation team and Customer
  • Agreement Finalization
  • Marketing & Campaigns
  • Analyzing Daily volumes
  • Customer Meets (Monthly/Quarterly)
  • Process Excellence
  • Improving Customer Experience
  • Project Execution


Management Trainee

June 2023 - December 2023

  • Handled and got overview of different business units
  • Worked with Various teams such as Marketing Team, Business Team, Operation Team and Sales team for understanding the process
  • Lead generation through various platforms

Intern

Britannia Industries
05.2022 - 07.2022
  • Reaching out to retail stores for checking their product sales
  • Promoting products to different retail outlets
  • Branding and advertising the products for profits
  • Worked on visual merchandising of Britannia's products in the retail shops in General Trade
  • Identified the reasons behind non-performing products and pushed them into the market

Education

PGDM - Marketing And E-Commerce

MET Institute of Management
Mumbai, India
04.2001 -

Bachelor of Management Studies -

Thakur College of Science And Commerce
Mumbai, India
04.2001 -

HSC - Commerce

Thakur College of Science And Commerce
04-2018

Skills

  • Customer Relationship Management (CRM) Tools Proficiency (Salesforce, Hubspot)
  • Data Analysis and Reporting (campaign performance, customer insights)
  • Email Marketing and Campaign Management
  • Cross-Functional Collaboration (sales, marketing, and customer service teams)
  • Strategic Planning for Customer Retention and Engagement

Certification

Advertising and Marketing, My Captain Collaboration with IIMBangalore

Social activities

  • 2020-2021, Participated in Handling Social Media account of the Club
  • 2021-2022, Won the Best International Service Director
  • 2022-2023, Won the Best IS Team in the District

Timeline

CRM Executive

Writer Information Management Services
06.2023 - Current

Intern

Britannia Industries
05.2022 - 07.2022

PGDM - Marketing And E-Commerce

MET Institute of Management
04.2001 -

Bachelor of Management Studies -

Thakur College of Science And Commerce
04.2001 -

HSC - Commerce

Thakur College of Science And Commerce

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Sakshi BhatnagarCRM Executive