Sakshi Bhatnagar
CRM Executive
Kandivali East
Summary
Dynamic marketing professional with a postgraduate degree, certifications in digital marketing and advertising, and hands-on CRM experience, seeking to leverage expertise in customer engagement and campaign management as a Digital Marketing Specialist
Overview
3
3
years of professional experience
3
3
Certifications
Work History
CRM Executive
Writer Information Management Services
06.2023 - Current
- Customer Relationship Management with their Top Existing NBFC Account
- End to End process With Sales team, Operation team and Customer
- Agreement Finalization
- Marketing & Campaigns
- Analyzing Daily volumes
- Customer Meets (Monthly/Quarterly)
- Process Excellence
- Improving Customer Experience
- Project Execution
Management Trainee
June 2023 - December 2023
- Handled and got overview of different business units
- Worked with Various teams such as Marketing Team, Business Team, Operation Team and Sales team for understanding the process
- Lead generation through various platforms
Intern
Britannia Industries
05.2022 - 07.2022
- Reaching out to retail stores for checking their product sales
- Promoting products to different retail outlets
- Branding and advertising the products for profits
- Worked on visual merchandising of Britannia's products in the retail shops in General Trade
- Identified the reasons behind non-performing products and pushed them into the market
Education
PGDM - Marketing And E-Commerce
MET Institute of Management
Mumbai, India 04.2001 -
Bachelor of Management Studies -
Thakur College of Science And Commerce
Mumbai, India 04.2001 -
HSC - Commerce
Thakur College of Science And Commerce
04-2018
Skills
- Customer Relationship Management (CRM) Tools Proficiency (Salesforce, Hubspot)
- Data Analysis and Reporting (campaign performance, customer insights)
- Email Marketing and Campaign Management
- Cross-Functional Collaboration (sales, marketing, and customer service teams)
- Strategic Planning for Customer Retention and Engagement
Certification
Advertising and Marketing, My Captain Collaboration with IIMBangalore
Digital Marketing Workshop, My Captain Collaboration with IIMBangalore
Advanced Certification in Digital Marketing and Communications, Upgrad Collaboration with MICA University (Ahmedabad)
Social activities
- 2020-2021, Participated in Handling Social Media account of the Club
- 2021-2022, Won the Best International Service Director
- 2022-2023, Won the Best IS Team in the District
Timeline
CRM Executive
Writer Information Management Services
06.2023 - Current
Intern
Britannia Industries
05.2022 - 07.2022
PGDM - Marketing And E-Commerce
MET Institute of Management
04.2001 -
Bachelor of Management Studies -
Thakur College of Science And Commerce
04.2001 -
HSC - Commerce
Thakur College of Science And Commerce
Similar Profiles
Halchal PadhiHalchal Padhi
National Sales - ServiceNow, Flexera & Veritas at Etos Services Ltd.National Sales - ServiceNow, Flexera & Veritas at Etos Services Ltd.
Saud BehlimSaud Behlim
Associate Cloud Engineer at Writer InformationAssociate Cloud Engineer at Writer Information
Pradyuman NainwalPradyuman Nainwal
Business Analyst at Writer InformationBusiness Analyst at Writer Information