Sakshi Bhosale
ungergraduate
na,MH
Summary
Dynamic Customer Service Representative with a proven track record at Concentrix, excelling in problem resolution and client relations. Skilled in de-escalation techniques, I enhanced customer satisfaction and loyalty through empathetic communication. Adept at utilizing Microsoft Excel for data management, I fostered a collaborative team environment during my internship, driving successful project outcomes.
Overview
1
1
year of professional experience
Work History
Intern
Creative Intern
12.2024 - 02.2025
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Conducted comprehensive market research to inform strategic planning.
- Facilitated smoother communication channels by organizing regular team meetings.
- Boosted social media engagement through creative content creation.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Customer Service Representative
Concentrix
03.2025 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
No Degree - Arts
Bhavans A.H Wadia High School
Mumbai, India 04.2001 -
Skills
Customer relations
Problem resolution
Decision-making
Microsoft Excel
Scheduling
Account updating
Call center operations
Client relations
Customer education
Microsoft PowerPoint
Payment processing
De-escalation techniques
Escalation management
Research
Business development
Timeline
Customer Service Representative
Concentrix
03.2025 - 11.2025
Intern
Creative Intern
12.2024 - 02.2025
No Degree - Arts
Bhavans A.H Wadia High School
04.2001 -