SAKSHI CHADHA
NEW DELHI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EA CUM HR
PIONEER OUTSOURCE SERVICE PVT LTD
09.2023 - Current
- Manage and coordinate the executive's calendar, meetings, and appointments
- Handle correspondence, emails, and communication on behalf of the executive
- Prepare and organize documents, reports, and presentations
- Coordinate and organize company events, meetings, and conferences
- Arrange travel logistics for executives and other employees as needed
- Manage office supplies, equipment, and other administrative needs
- Handle expense reports and financial documentation for the executive
- Act as a liaison between the executive team and HR department, ensuring effective communication and collaboration
- Perform general administrative tasks to ensure smooth operations
- Assist in the recruitment process by posting job openings, screening resumes, and scheduling interviews
- Coordinate and facilitate the onboarding process for new employees
- Maintain and update employee records, including personal information, attendance, and performance evaluations
- Handle HR-related inquiries from employees and provide necessary information or escalate issues to the HR department
- Assist in organizing training and development programs for employees.
TEAM LEADER
POLO ELEVATORS INDIA PVT LTD
07.2020 - 08.2023
- Evaluated needs of departments and delegated tasks to optimize overall production
- Tracked project schedules and encouraged teams to complete tasks on time
- Identified needs of customers promptly and efficiently
- Completed daily quality assurance duties to provide feedback for improvements
- Displayed strong telephone etiquette, effectively handling difficult calls
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Answer all the incoming calls and direct to the concern person and department
- Follow and implement the instruction provide by the boss to all the concern department and field staff
- Handling boss calls and making data of it
- Organize the monthly and business development meeting
- Answer the mails and consult the same to the boss and forward it to the various dept
- Handling daily conveyance and prepare the monthly conveyance data
- Maintained daily attendance and making data of it
- Handling new joining employes files and employee data
- Responsible for maintenance of important documents, files and records in organized manner
- Responsible for conferring and coordinating with other departments
- Assisted in conducting periodic compliance audit, ensuring that the company adheres to labor laws and industry regulations
- Acted as a communication liaison between executives and various departments, ensuring effective information flow and timely responses
- Organized and coordinated meetings, both internal and external, ensuring seamless communication and scheduling.
TELEMARKETING SALES REPRESENTATIVE
SPAWN IMPEX PVT. LTD
02.2019 - 03.2020
- Maintained positive working relationship with fellow staff and management
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities
- Educated customers about product or service offerings meeting individual needs
- Maintained and recorded customer information in database
- Made appointments with interested customers according to schedule availability
- Handled inbound telephone calls from interested customers
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals
- Wrote purchase agreements, disclosures and other contractual documents, using Documents Sign to obtain signatures and complete paperwork
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
MASTER OF ARTS -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
06.2021
BACHELOR OF ARTS -
UNIVERSITY OF DELHI
06.2019
12TH TWELVETH -
KENDRIYA VIDYALAYA
03.2016
10TH TENTH -
KENDRIYA VIDYALAYA
03.2014
Skills
- EA CUM HR PIONEER OUTSOURCE SERVICE PVT LTD SEPT 2023 - TILL
- Manage and coordinate the executive's calendar, meetings, and appointments
- Handle correspondence, emails, and communication on behalf of the executive
- Prepare and organize documents, reports, and presentations
- Coordinate and organize company events, meetings, and conferences
- Arrange travel logistics for executives and other employees as needed
- Manage office supplies, equipment, and other administrative needs
- Handle expense reports and financial documentation for the executive
- Act as a liaison between the executive team and HR department, ensuring effective communication and collaboration
- Handle expense reports and financial documentation for the executive
- Perform general administrative tasks to ensure smooth operations
- Assist in the recruitment process by posting job openings, screening resumes, and scheduling interviews
- Coordinate and facilitate the onboarding process for new employees
- Maintain and update employee records, including personal information, attendance, and performance evaluations
- Handle HR-related inquiries from employees and provide necessary information or escalate issues to the HR department
- Assist in organizing training and development programs for employees
- Giving constructive feedback
- Coaching and mentoring
- Analytical thinking
- Flexible schedule
- Staff training
- Work planning with prioritization
- Verbal and written communication
- Teamwork and collaboration nj
- Documentation and reporting
- Issue resolution
- Problem solving
- Client support
- Experience in leadership
- Collaboration and Teamwork
- Computer-Aided Manufacturing
- Project Management Abilities
- Quality Control Procedures
- Customer Requirements Analysis
Certification
- Certified from British Council
- Certified in web Designing.
Languages
- Hindi
- English
- Punjabi
Volunteer Experience
- Organized a student team for race for the cure.
- Took a part in various school sports.
- Actively participated in Works
- National player of Kho-Kho.
- Organized school farewell and teachers day.
- Organized college farewell, teacher days and various workshops.
- Part of Udaan Utsav as a volunteer.
Affiliations
- Organised a student team for race for the cure.
- Took a part im various school sports.
- Actively participated in works.
Languages
Hindi
First Language
English
Beginner
A1
Punjabi
Beginner
A1
Accomplishments
- National player of kho-kho
- Organized school farewell and teacher day.
- Organized college farewell and various workshops.
- Part of udaan utsav as a volunteer.
Timeline
EA CUM HR
PIONEER OUTSOURCE SERVICE PVT LTD
09.2023 - Current
TEAM LEADER
POLO ELEVATORS INDIA PVT LTD
07.2020 - 08.2023
TELEMARKETING SALES REPRESENTATIVE
SPAWN IMPEX PVT. LTD
02.2019 - 03.2020
MASTER OF ARTS -
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
BACHELOR OF ARTS -
UNIVERSITY OF DELHI
12TH TWELVETH -
KENDRIYA VIDYALAYA
10TH TENTH -
KENDRIYA VIDYALAYA
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