Sakshi Chaturvedi
Bengaluru
Summary
Senior Application Engineer with 9+ years of total experience and 5+ years of proven expertise at Amazon, specializing in large-scale process automation and system optimization. Successfully led the complete end-to-end implementation of the Merchant Fulfilment Network (MFN) Europe product returns system, encompassing five critical business use cases, and serving thousands of merchants across European marketplaces.
Key Achievements:
• Delivered a comprehensive automation solution through the strategic coordination of cross-functional teams, including Product, Operations, and QA.
• Orchestrated extensive testing protocols and validation frameworks, ensuring 99.9% system reliability, and zero critical defects in production.
• Streamlined merchant return processes, reducing manual intervention by 75%, and improving processing time by 60%.
• Maintained rigorous quality standards while managing complex stakeholder requirements, and tight delivery timelines.
Overview
9
9
years of professional experience
Work History
Senior Application Engineering
Amazon
Bengaluru
06.2025 - Current
- Automated use case for incorrect items in EU/NA marketplace while expanding into MENA markets.
- Led daily stand-up calls and collaborated with various business units to streamline requirements gathering.
- Took full ownership for leading MFN EU implementation across four critical use cases, delivering complete solution despite limited prior exposure.
- Coordinated comprehensive testing meetings with cross-functional teams to validate system components and uphold quality standards.
- Conducted detailed UAT demos for stakeholders, effectively communicating technical implementations in user-friendly terms.
- Established weekly sync meetings with MFN EU business units as primary technical point of contact.
- Addressed configuration changes and clarified requirement ambiguities to manage project scope effectively.
- Fostered collaborative relationships with stakeholders to prevent misunderstandings and ensure seamless knowledge transfer.
Senior Technical Support Engineer
Amazon Development Centre
Bengaluru
09.2020 - 07.2025
- Generic Payment Disablement Feature Launch: Taking E2E ownership from identifying the gaps in existing systems for Payment Disablement of sanctioned retail end customers, improving the tightly coupled feature to make it generic for newly onboarded feature Sellers on Amazon (SOA) to the feature launch for Generic Payment Disablement. Provided KT to a team of 50 Investigators pre launching feature and multiple Stakeholders from different teams and demoing the feature to leadership.This feature reduced the manual effort by 60% for SMEs.Taking E2E ownership from identifying the gaps in existing systems for Payment Disablement of Sanctioned Retail end customers, improving the tightly coupled feature to make it generic for newly onboarded feature Sellers on Amazon (SOA) to the feature launch for Generic Payment Disablement.
- Provided KT to a team of 50 Investigators pre launching feature and multiple Stakeholders from different teams and demoing the feature to leadership.This feature reduced the manual effort by 60% for SMEs.
- Led end to end ownership of driving weekly and monthly reviews with various stakeholders by implementing KPI Dashboards, Business Dashboards and OE Dashboards using SQL and Quicksight to ease the process of reviewing multiple businesses for critical programs in one go, saving $25k weekly of SDE bandwidth, 20hrs weekly of Stakeholders time and efforts of manually retrieving the data from various platforms.
- Managing the process with stakeholders, SDES, and leadership to identify pain points, and setting up credence to streamline the process for new feature onboarding, following Agile methodologies.
- Managing the program to launch IN region to existing pipeline. This involved managing the entire process, IN region traffic flow, coordinating with cross-functional teams, and ensuring seamless integration with the current infrastructure.
- Accountable for comprehensive reporting in Weekly Business Reviews to Regional Directors. Conducted deep dives, RCAs, and presented next best actions, ensuring uninterrupted operations.
- Analysed the existing infrastructure of deployment pipelines to understand the impact of introducing the bake time and potential dependencies between stages and stacks.
- Introduced Monitors, Bake-Time and created Strategy for Regional traffic Ramp Up to ensure a stable and controlled deployment process.
Application Developer
IBM
Pune
03.2020 - 09.2020
- Responsible for application development in Banking Domain using Core Java concepts. It is high quality client-server banking software application covering Retail and Corporate banking services. It is highly parameterised to support dynamic nature of customer and regulatory requirements.
Software Developer
Amdocs Development Centre
Pune
02.2017 - 04.2020
- The project builds on the company's latest CES portfolio release and incorporates several leading third-party solutions, including the latest Web technologies in the areas of content management and delivery, cloud services, analytics, social media integration and search.
- Communicating with external systems to increase the productivity and enhance the quality of the product delivered to Client.
- Responsible for managing module E2E by adapting Agile Methodologies. Managing various Stake Holder and Business Analyst for successful completion of new Data Plan launch.
- As a frontline support POC and Primary On-call for multiple Products, my responsibility included deriving weekly Oncall Handover meeting but proactively raises critical issues and assign issues to appropriate POCs.
- Managing Secondary on-calls member in the team by having daily sync up calls for effective ticket handling and on time resolution. This has resulted into managing the issues on daily basis in more effective manner.
Education
Post Graduate Diploma - Advanced Computing
CDAC
02.2017
B.Tech - Computer Science and Engineering
PSIT
Kanpur07.2016
Skills
- Java
- Jva Script
- Data Structure
- Sanctions,Risk and Compliance
- Process Improvement
- Automation
- KPI Dashboards
- Business Dashboards
- OE Dashboards
- SQL
- QuickSight
- MySQL
- SQL Workbench
- S3
- Agile methodologies
- Technical documentation
- Strategic Planning
- Project management
- Team management
- Program Management
- Change management
Accomplishments
- Selected for MIT (Massachusetts Institute of Technology, USA) and Kumbha Foundation event in Nashik., 2015-01-01
- Exceeded Amazon Bar for 2 consecutive years in Annual OLR.
- Awarded Appreciation Letter from Board of Directors for exceptional performance at CDAC, Mumbai., 2020-01-01
- Received Appreciation Letter from Head of Department for outstanding work during Engineering., 2017-01-01
Personal Information
Title: Senior Application Engineering
Timeline
Senior Application Engineering
Amazon
06.2025 - Current
Senior Technical Support Engineer
Amazon Development Centre
09.2020 - 07.2025
Application Developer
IBM
03.2020 - 09.2020
Software Developer
Amdocs Development Centre
02.2017 - 04.2020
Post Graduate Diploma - Advanced Computing
CDAC
B.Tech - Computer Science and Engineering
PSIT