Sakshi Gogna
Brampton
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Technician
Elite staffing solution
Mississauga
01.2023 - 01.2024
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Managed quality control and maintained high level of customer satisfaction.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Installed new components or replaced defective parts to restore functionality.
Loader
Ups
Brampton
09.2022 - 12.2022
- Packaged, crated and loaded items safely for transport.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Assisted sorters by loading trucks with assigned packages for routes.
- Verified accuracy of shipments against invoices or orders.
Customer Service Representative
Sitel
Niagara
03.2021 - 08.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Warehouse Worker
Randstand
Brampton
06.2020 - 12.2020
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Received and tracked incoming inventory shipments.
- Identified discrepancies between physical count and computer data.
Education
High School Diploma -
Niagara College Canada
Niagara, Canada01-2020
Skills
- Environmental Compliance
- Machinery Calibration
- System Installation
- OSHA Compliance
- Customer Service
- Multitasking and Organization
- Relationship Building
- Workload Management
Timeline
Technician
Elite staffing solution
01.2023 - 01.2024
Loader
Ups
09.2022 - 12.2022
Customer Service Representative
Sitel
03.2021 - 08.2022
Warehouse Worker
Randstand
06.2020 - 12.2020
High School Diploma -
Niagara College Canada
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